As a Front Desk Clerk or Guest Services Clerk at Concord
Hospitality, you will be at the hub of guest interaction, creating memorable
experiences from arrival to departure. Your proactive, responsive, and caring
approach ensures guests feel welcomed and supported throughout their stay. If
you enjoy engaging with others, have a winning personality, and take pride
in delivering exceptional service, this role is a perfect
fit.
Responsibilities
• Assist guests efficiently, courteously,
and professionally at all times
• Maintain a high level of service
and hospitality standards
• Promptly address guest concerns and ensure
satisfaction in a timely manner
• Post guest charges, collect payments,
and follow cash handling procedures
• Handle guest mail and messages
with respect to privacy and professionalism
• Stay knowledgeable about
the hotel brand, travel programs, and special offers
• Communicate guest
feedback effectively to departments and management
• Respond quickly
to calls, lobby visitors, and team members needing assistance
• Maintain
full knowledge of hotel safety and emergency
procedures
Qualifications
• High school diploma or equivalent
preferred
• Prior hospitality or customer service experience is
a plus
• Strong interpersonal and communication skills
• Ability
to multitask and remain professional in a fast-paced environment
•
Detail-oriented with strong organizational skills
• Flexibility to work
varied shifts, including evenings, weekends, and holidays
Benefits
(Full-Time Associates Only)
• Competitive wages
• Medical, dental,
and vision insurance
• Life insurance and short/long-term disability
options
• 401(k) program with company match
• Tuition
assistance
• Discounted room rates at Concord-managed hotels
•
Training, development, and career advancement opportunities
Why Join
Concord?
At Concord Hospitality, we invest in our associates through
training and development at all levels. Our “Associate First” culture supports
growth, balance, and diversity.
We are built on five cornerstones:
Quality, Integrity, Community, Profitability, and FUN!
Our associates
proudly cheer:
“We Are Concord!”
We are an equal opportunity
employer committed to diversity and inclusion and strive to be a Great Place
to Work for All.
Equal Opportunity Employer
This employer
is required to notify all applicants of their rights pursuant to federal
employment laws. For further information, please review the
the Department of Labor.
This position is at a location where
Hyatt is not the employer.
The employer of individuals working at this hotel may be a third-party
management company that is responsible for all employment benefits
and obligations at this location.
