Front Desk Agent

APPLY DIRECTLY ON href="https://davidsonhospitality.com/careers">DAVIDSONHOSPITALITY.COM/CAREERS

Overview:

Are
you a friendly and outgoing individual with a passion for creating memorable
guest experiences? Join our team as a Front Desk Agent and be the welcoming face
of our establishment. As a Front Desk Agent, you will play a pivotal role
in ensuring our guests feel valued and cared for from the moment
they arrive.

Responsibilities:

• Provide exceptional
  customer service, creating a positive first impression for guests


• Efficiently handle guest check-ins and check-outs, ensuring accuracy
  and efficiency
• Respond promptly to guest inquiries and resolve any
  issues or complaints with professionalism and empathy
• Assist guests
  with recommendations and information about local attractions, dining options,
  and hotel amenities
• Collaborate with other departments to ensure
  seamless guest experiences
• Maintain a clean and organized front desk
  area
• Handle cash and credit card transactions accurately


• Demonstrate a strong attention to detail and a proactive approach to guest
  satisfaction

Join our team and embark on a rewarding career
in hospitality, where you can make a difference in our guests' stay. Apply now
to become a Front Desk Agent and be part of a team committed to delivering
exceptional service!

Qualifications:

• Previous
  experience in a customer service role, preferably in a hotel or hospitality
  environment
• Excellent communication and interpersonal skills


• Previous cash handling experience required
• Strong problem-solving
  abilities and the ability to remain calm under pressure
• Proficiency
  in computer systems and knowledge of hotel property management software


• Outstanding organizational and multitasking skills
• Availability
  to work flexible schedules, including evenings, weekends, and holidays


• High School diploma or equivalent

Benefits:

Davidson Hospitality Group is an award-winning,
full-service hospitality management company overseeing hotels, restaurants,
dining and entertainment venues across the US. A trusted partner and preferred
operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson
offers a unique entrepreneurial management style and owners’ mentality
that provides the individualized personal service of a small company, enhanced
by the breadth and depth of skill and experience of a larger company.

In keeping with the company’s heritage of delivering value, Davidson
is comprised of four highly specialized operating verticals: Davidson Hotels,
Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with
the company’s heritage of delivering value to its owners and team members,
Davidson offers a rich benefit program with a variety of benefits designed
to enrich the lives and well-being of our team members and their
families.

Hotel-Provided Perks:

• 
  Discounted Stays at Hyatt Hotels – Travel and stay with ease
  using exclusive employee rates.
• Complimentary Meals –
  Enjoy free meals during your shift in our on-site cafeteria.
• 
  Employee Recognition Programs – We celebrate your contributions
  and milestones regularly.
• Referral Bonuses – Help
  us grow our team and earn bonuses for successful hires.
• 
  Employee Assistance Program (EAP) – Free, confidential support
  for personal or work-related concerns.

Union Benefits
(offered through the Union):

• Health & Wellness
  Coverage - Medical, dental, and vision insurance provided through
  the Union. The company subsidizes these benefits, and once the Union’s required
  work hours are met, your monthly premiums are fully covered.
• 
  Life Insurance - Coverage is provided through the Union
  to offer peace of mind and financial support for you and your loved ones.


• Paid Time Off - Vacation & Sick time hours
• 
  Sick Leave - Union-provided sick time ensures you can care
  for your health when it matters most.
• 401(k) Retirement
  Plan - A Union-sponsored 401(k) is available to help you save for
  the future with confidence.

Working at Davidson is like nowhere
else. It’s less of a job, more of a calling. It’s part career, part revolution.
Because whatever you do here, you play a part in helping redefine the way
quality hospitality is delivered to our guests, our clients, our partners,
and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender
Identity/Sexual Orientation.

Background check required. We participate
in E-Verify.

This position is at a location where Hyatt
is not the employer. The employer of individuals working at this hotel may be
a third-party management company that is responsible for all employment benefits
and obligations at this location.