We are seeking an experienced Product Owner to lead the product strategy,
development, and delivery of IHG's China payments and financial settlement
capabilities within IHG's global booking and reservation systems. The ideal
candidate is a seasoned product professional with deep knowledge of China's
payment ecosystem, financial regulations, and agile software development —
capable of bridging Global and China teams to deliver complex, compliance-driven
payment solutions. The role is primarily responsible for Define and drive
the product strategy and roadmap for China payment capabilities within IHG's
global systems, incorporating deep understanding of customer insights, Greater
China market and competition, regulatory landscape (cross-border data transfer,
PCI DSS), payment ecosystem (digital payments, UnionPay, international card
networks), and hotel finance operations. Continually evaluate product
performance and ensure new product needs are identified in advance. The role
will also manage relationships with external payment service providers, banks,
and financial institutions in China. Communicate product roadmap,
specifications, value proposition, and competitive information to regional
and global stakeholders. Provide status updates to PMO for regular reporting
cycles.
Your day to day • Own the product vision for China-compliant payment workflows
within IHG's reservation booking journey: card validation and tokenization via
China local payment providers, payment pre-authorization, deposit guarantees,
cancellation/refund processing, and hotel-side settlement. • Drive requirements
for multi-channel payment integration across IHG Mobile APPs, Websites, WeChat
Mini-Programs, and other China-specific channels — supporting digital payments,
China UnionPay, and international card networks. • Define requirements
for China-localized payment routing, token storage, and data flow design
to ensure payment data compliance with global and regional regulations. •
Prioritize and drive new product development — create sound business cases based
on needs assessment and projected feasibility. Incorporate
a user/customer-centric approach to all development efforts, engaging
appropriate product support teams and developers early in the process. •
Maintain and prioritize product backlogs, define and author detailed product
requirements including user stories and Business Requirements Documents (BRDs).
Engage regional and global product, hotel support teams, and developers early
to capture full perspective in creating "best fit" products. • Serve as Product
Owner in the agile SDLC process, working daily with developers, scrum masters,
QA testers, project managers, UX designers, and other team members across Global
and China teams to ensure continuous flow of improvements and fixes from concept
through delivery. • Participate in design of technology solutions,
user-experience, testing criteria, and launch plans. Triage defects and ensure
fixes are prioritized.
What we need from you • Master’s or bachelor’s
degree in computer science, Business, Finance, or related discipline • 5+ years
managing software products, with 2+ years in payment, fintech, or financial
systems • Experience with Chinese payment service providers, banks, or financial
institutions — strongly preferred • Experience with hotel/hospitality systems
(PMS, reservation/booking, payment processing) — a plus • CRM and/or Loyalty
platform experience — a plus • Agile/Scrum methodology with hands-on Product
Owner experience • Deep knowledge of China's payment ecosystem — digital payment
(Alipay/WeChat Pay), Credit Card payments, multi-channel payment integration •
Understanding of Chinese financial regulations • Technical acumen: system
architecture, API integrations, payment gateway routing, database design •
Strong stakeholder management and cross-functional collaboration skills • Fluent
in Chinese (Mandarin) and English
At IHG Hotels & Resorts, we work together to deliver True
Hospitality for Good on a global scale. With corporate offices and over 6,000
hotel destinations worldwide, a career at IHG is the perfect way to broaden your
horizons. You’ll experience our unique culture and brilliant colleagues who
will support and inspire you. With a host of corporate opportunities to choose
from, wherever you are on your career journey, and whatever you want to achieve
there’s Room for You at IHG.
Over recent years,
we’ve transformed our company. We have bold ambitions to drive performance
and maintain our relentless focus on growth in order to be the hotel company
of choice that guests & owners love.
We are
a hospitality business at our core and value connections and being together
helps us foster a unique sense of belonging that also supports productivity.
That’s why here at IHG, we give our colleagues flexibility and balance – working
in a hybrid way, blending office and remote working collectively. We recognise
that every role is different, that’s why leaders work with teams to determine
how and when they collaborate.
We provide a wide
range of benefits designed to help you live your best work life. These include
impressive room discounts across our many properties, recharge days
and volunteering days throughout the year. Through our myWellbeing framework,
we are committed to supporting wellbeing in your health, lifestyle,
and workplace. We offer a unique and inclusive culture, where there is always
Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where
we celebrate difference and encourage colleagues to bring their whole selves
to work. IHG Hotels & Resorts provides equal employment opportunities
to applicants and employees without regards to race, color, religion, sex,
sexual orientation, gender identity, national origin, protected veteran status,
disability, or any other category protected by applicable laws. We promote
a culture of trust, support, and acceptance. Always welcoming different
backgrounds, experiences, and perspectives.
