The Senior Specialist, Growth Performance & Strategic Support, plays a critical
role in driving strategic initiatives, operational excellence, and digital
transformation across the Hotel Lifecycle Group (HLG). This position supports
leadership in advancing growth priorities, strengthening organizational
performance, enabling change management, and building scalable data-driven
solutions across the full hotel lifecycle. The role will act as a key
contributor in leveraging AI technologies, analytics, and emerging digital tools
to improve productivity, enhance decision-making, and support the successful
delivery of hotel development, pre-opening, and operational initiatives.
Your day to day Change Management & Organizational Effectiveness • support
change management initiatives across HLG, ensuring effective adoption of new
processes, systems, and ways of working. • Promote best practices and encourage
innovative approaches to improve team effectiveness and collaboration. Data
Management & Business Intelligence • Build and manage a consolidated data
foundation covering both opened and pipeline hotels. • Maintain data governance
standards, improve data quality, and ensure consistency across platforms
and reporting systems. • Develop dashboards, performance reports, and analytical
tools to provide transparency into key business metrics and project performance.
• Translate complex data into meaningful insights that support leadership
decision-making. AI, Automation & Digital Transformation • Identify
and implement opportunities to leverage AI, automation, and advanced analytics
to improve productivity and business outcomes. • Drive adoption of AI-enabled
tools and technologies across HLG functions. • Evaluate emerging technologies
and recommend practical applications for project management, reporting, workflow
optimization, and knowledge management. • Serve as a change champion in helping
teams embrace digital and AI-driven ways of working. Project Management Tools &
Technology Enablement • Support the development, enhancement, and rollout
of project management systems and digital platforms across the hotel lifecycle.
• Gather business requirements, coordinate with technology partners, and drive
user acceptance testing (UAT) for new solutions. • Monitor system adoption
and continuously identify opportunities to improve user experience
and operational efficiency. Ensure tools and processes support compliance,
governance, and business reporting requirements.
What we need
from you • Bachelor's degree in Data Analytics, Information Systems, Computer
science related field. • Master's degree is an advantage. • 3+ years
of experience in project management, business requirements analysis, digital
transformation, system operations, AI enablement, or related fields. •
Experience driving process improvement, system implementation, or organizational
change initiatives. • Prior experience within hospitality, hotel development,
project management, or related industries is preferred. • Advanced proficiency
in Excel and PowerPoint. • Strong experience with Power BI, Tableau, or other
business intelligence platforms. • Familiarity with data modeling, dashboard
development, and performance analytics. • Understanding of AI applications,
automation tools, large language models (LLMs), and digital productivity
platforms. • Experience working with project management systems and workflow
tools. • Strong analytical and critical-thinking capabilities. • Excellent
communication and stakeholder management skills. • High attention to detail
with strong organizational abilities. • Ability to work independently in
a fast-paced environment and manage competing priorities. • Curiosity
and learning agility in adopting emerging technologies. • Strong problem-solving
mindset with a continuous improvement orientation.
class="beisen-job-desc-spacing">We need people like you to make a difference
and create exceptional experiences every single day. Don’t just join a growing
team of 370,000 colleagues across 100 countries. Let your passion shine.
Innovate and collaborate around the world. Embrace your ambition.
