Front Office Manager (M/F/X)

Negotiable

Accor

Experience

Unlimited

Job Type

Full Time

Location

Cameroon, Central

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Job Description

Company
Description

Why work for Accor?

We are far
more than a worldwide leader. We welcome you as you are and you can find a job
and brand that matches your personality. We support you to grow and learn every
day, making sure that work brings purpose to your life, so that during your
journey with us, you can continue to explore Accor's limitless
possibilities.

By joining Ibis Budget London Heathrow
Central, you'll become part of a dynamic team operating
a 307-bedroom hotel with a 24/7 bar
and restaurant, welcoming guests from all over the world.

As part
of our team, you can enjoy:

Free night stays in UK Accor hotels
and 50% discount in Accor restaurants (T&Cs apply)
Discounted hotel
rates worldwide across 5,000+ Accor hotels
Continuous learning through
the Accor Academy
Wellbeing support for your professional and personal
life
Career development opportunities across more than 100
countries
A diverse, inclusive and supportive working
environment

Understanding things from our guests' perspective
is important to us, so we'll even arrange a complimentary overnight stay when
you join the team.

Job
Description

We're looking for an experienced and passionate
Front Office Manager to lead our Front Office operation
and deliver an exceptional guest experience from arrival
to departure.

Reporting to the Operations Manager and General Manager,
you'll lead and develop the Front Office team, ensuring outstanding guest
service, operational excellence and strong commercial performance.

Your
responsibilities will include:

Leading, coaching and developing
the Front Office team.
Delivering exceptional guest service and handling
guest feedback and escalations.
Driving upselling opportunities
and supporting revenue management initiatives.
Managing departmental
rotas, payroll, budgets and productivity.
Ensuring compliance with Accor
Brand Standards, policies and audit requirements.
Working closely
with Housekeeping, Maintenance, Reservations, Finance and Food & Beverage
to ensure seamless operations.
Supporting Duty Management shifts
and acting as Manager on Duty when required.
Monitoring KPIs, occupancy,
guest satisfaction and departmental performance to drive continuous
improvement.

class='jobad-qualifications'>Qualifications

We're looking
for someone who has:

Previous experience as a Front Office Manager,
Assistant Front Office Manager or Duty Manager within a hotel
environment.
Strong leadership and people development
skills.
Excellent guest service and problem-solving
abilities.
Experience using Opera Cloud or Opera PMS
(preferred).
Good commercial awareness with an understanding of revenue
management principles.
Excellent organisational and communication
skills.
A flexible approach to working early, late and weekend
shifts.
Fluent English with the right to work in
the UK.

Additional
Information

If you're passionate about hospitality, enjoy leading
from the front and want to be part of one of the world's leading hotel groups,
we'd love to hear from you.

By joining Ibis Budget London Heathrow
Central, you'll become part of the Accor family, where
you can be all you are, work with purpose, grow your career
and explore opportunities across more than 5,000 hotels
worldwide.

Learn more about life at Accor by visiting
careers.accor.com or following
@heart.of.hospitality on Instagram.

Our Commitment
to Diversity & Inclusion

At Accor, we believe our greatest strength is our
people. We are committed to attracting, recruiting and promoting diverse talent,
creating an environment where everyone feels welcome, respected and empowered
to succeed.