Night Auditor

Accor, the world-leading hospitality group, provides
unique hotel stays and experiences in over 5,500 properties, throughout 110
countries.Â

With more than 45 hotel brands, restaurants, bars,
entertainment and nightlife venues, co-working and wellness spaces, Accor
enables new ways to travel, work, and play.Â

By placing people and
the planet at the heart of its culture and activities, the Group is committed
to shaping the hospitality of tomorrow in the most sustainable way
possible.

Joining Mercure London Bankside as our
Night Auditor is a chance to be part of one of Accor's
flagship hotel, located in the heart of London - a short distance from London
Bride Station, Waterloo Station and Blackfriars Station. It is a chance to take
on rewarding challenges that will help you grow both personally
and professionally.

As part of our team you
can have:

• Free night stays in our UK hotels and 50% discount
  in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over
  the world in Accor Hotels
• Hourly rate £15.30Â
• Continuously
  learn and develop yourself with our Accor Academy
• Support your wellbeing
  in your professional and personal lives
• Grow your experience anywhere.
  Explore limitless opportunities across 5000 hotels in over 100
  countries
• Participate actively in initiatives to build a more inclusive
  and sustainable world
• And many more benefits and perks : Our objective
  is simple: make you grow and give you the spark to unleash your
  personality

As our next Night Auditor,
you…

Will be the ‘face of Mercure London Bankside’,
extending a warm welcome to our guests during the night, putting their
well-being at the heart of everything you do, while adding your personal touch
to their stay.

Your responsabilities
will include:

• Deliver exceptional, friendly
  and professional customer service to all guests
  and callers.

• Manage guest check-in and check-out processes,
  including registration, account postings, cashier balancing and express
  check-outs.

• Handle guest enquiries, complaints, wake-up calls,
  mail, messages and special requests promptly
  and efficiently.

• Complete daily audit tasks, reports and ensure
  accurate credit handling.

• Liaise with Housekeeping and other
  departments regarding room status, lost property and guest
  needs.

• Ensure security procedures, safety standards and hotel
  policies are followed at all times.

• Participate in team
  briefings, training and ongoing development programs.

• Ensure
  effective shift handovers and report any issues to
  the Management.

A little more
information:

To help you navigate your role, and support your
success you will be trained in all front of house related functions and
the safety of the property and people.

To ensure you can best welcome
and care for our guests you will need to be fluent
in English.

Understanding things from our guest’s perspective is key, so
while you are settling into your new role we will arrange a one-night stay
for you to experience this first hand.

Our commitment to Diversity
& Inclusion:

We are an inclusive company and our ambition is
to attract, recruit and promote diverse talent, creating an environment where
everyone feels they belong.

One more thing…

By
working at the Mercure London Bankside you will be part of
the Accor network, worldwide hospitality leader. With us, you can be all
you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless
opportunities.

Discover our Talent stories atÂ
https://www.heartists-europe.com/ or on Instagram
@heartists.ena

Ready to discover more? Get in touch with us.

We would love to hear from you.

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