Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Cocktail Server is responsible for delivering attentive, efficient,
and personalized beverage and food service, ensuring guest satisfaction
throughout the dining and lounge experience. This role manages station
operations, order taking, and billing with accuracy and professionalism,
reflecting Mandarin Oriental’s commitment to legendary service.
Roles and Responsibilities
Guest Dining &
Beverage Experience
- Greet guests warmly, present menus, and offer
knowledgeable recommendations on cocktails, beverages, and food pairings.
- Take orders accurately and assist guests with selections, including
signature and classic cocktails. - Serve beverages and food in accordance
with established service standards. - Monitor guest satisfaction
and respond promptly to requests or concerns. - Engage guests
with confidence and professionalism, enhancing the overall bar and lounge
experience. - Bid farewell to guests and encourage repeat visits.
Station Management & Service Flow
- Maintain mise en place
and ensure station readiness, including glassware, garnishes, and beverage
tools. - Keep assigned areas clean, organized, and fully stocked.
- Clear and reset tables according to service standards and reservation
flow. - Coordinate closely with bartenders and service team to ensure
timely beverage delivery. - Participate in daily briefings
and operational updates.
Billing & Transactions
- Prepare and present bills accurately and in a timely manner.
- Handle
guest transactions efficiently and professionally. - Ensure accuracy
in all billing processes.
Team Support & Coordination
- Assist bartenders, hostesses, and colleagues with operational
requirements. - Support beverage service and basic drink preparation when
required. - Communicate guest feedback or service concerns promptly.
- Foster a collaborative and service-driven team environment.
Service Excellence & Brand Standards
- Uphold Mandarin Oriental’s
Pillars of Legendary Quality Experiences. - Maintain impeccable grooming,
hygiene, and uniform standards. - Demonstrate strong product knowledge,
attention to detail, and a guest-focused mindset. - Deliver service
with warmth, sophistication, and a refined bar presence.
Pre-Opening Responsibilities
- Participate in training programs,
SOP briefings, and service simulations. - Assist in setting up bar
and lounge areas, including service stations. - Support pre-opening
operations as required.
Qualifications &
Experience
- Diploma in Hospitality or related field.
- Previous experience in food and beverage service or bar/lounge operations
is an advantage. - Basic knowledge of cocktails, beverages, and bar
service practices preferred. - Strong communication and interpersonal
skills. - Guest-focused with a positive and service-oriented
attitude. - Ability to work effectively in a fast-paced environment.
- Strong teamwork and coordination skills.
- Professional grooming
and presentation.
Why Join Us?
Mandarin Oriental offers a world-class environment where your expertise,
creativity, and leadership will shape the legacy of our return to Manila.
You will be part of a dynamic preopening team committed to excellence,
innovation, and authentic Asian hospitality.
Our
commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
