Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
In-Room Dining Server is responsible for delivering attentive, efficient,
and personalized food and beverage service to guests within the comfort of their
rooms, ensuring satisfaction throughout the in-room dining experience. This role
manages order taking, tray and table setup, delivery, and billing with accuracy
and professionalism, reflecting Mandarin Oriental’s commitment to legendary
service.
Key Responsibilities
Guest
Dining Experience
- Receive and process in-room dining orders
accurately and courteously. - Deliver food and beverages to guest rooms
in a timely and professional manner. - Set up trays or tables according
to established service standards. - Present dishes and explain orders
clearly when necessary. - Monitor guest satisfaction and respond promptly
to requests or concerns. - Provide a warm and courteous interaction,
ensuring a refined and seamless in-room experience
Service Flow &
Operations
- Coordinate closely with the kitchen to ensure timely
preparation and delivery of orders. - Ensure all orders are checked
for accuracy prior to delivery. - Maintain cleanliness and organization
of service pantries and equipment. - Collect trays and tables promptly
and discreetly from guest rooms and corridors. - Participate in daily
briefings and operational updates.
Billing & Transactions
- Prepare and present bills accurately and in a timely manner.
- Ensure
all in-room dining orders are posted correctly to guest accounts.
- Handle transactions efficiently in accordance with established
procedures.
Team Support & Coordination
- Coordinate
with kitchen, stewarding, and other service colleagues to ensure smooth
operations. - Assist teammates during peak periods to maintain service
efficiency. - Communicate guest feedback or service issues promptly.
Service Excellence & Brand Standards
- Uphold Mandarin
Oriental’s Pillars of Legendary Quality Experiences. - Maintain
impeccable grooming, hygiene, and uniform standards. - Demonstrate
professionalism, discretion, and attention to detail. - Deliver service
with warmth, anticipating guest needs in a private setting.
Pre-Opening Responsibilities
- Participate in training programs,
SOP briefings, and service simulations. - Assist in preparing IRD
stations, equipment, and operational readiness. - Support pre-opening
operations as required.
Qualifications &
Experience
- Diploma in Hospitality or related field
preferred. - Previous experience in food and beverage service or in-room
dining is an advantage. - Basic knowledge of food and beverage service
standards. - Strong communication and interpersonal skills.
- Guest-focused with a positive and service-oriented attitude.
- Ability to work independently and in a fast-paced environment.
- Strong teamwork and coordination skills.
- Professional grooming
and presentation.
Why Join Us?
Mandarin Oriental offers a world-class environment where your expertise,
creativity, and leadership will shape the legacy of our return to Manila.
You will be part of a dynamic preopening team committed to excellence,
innovation, and authentic Asian hospitality.
Our
commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
