Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognized
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati
is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens,
at the prestigious corner of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Chinese Restaurant Server is responsible for delivering attentive, efficient,
and personalized food and beverage service, ensuring an exceptional dining
experience within a Chinese specialty restaurant setting. This role manages
station operations, order taking, and billing with accuracy and professionalism,
reflecting Mandarin Oriental’s commitment to legendary service.
Key Responsibilities
Guest Dining Experience
- Greet guests warmly, present menus, and provide knowledgeable
recommendations on Chinese dishes, specialties, and tea pairings. - Take
orders accurately, considering sharing-style dining and guest preferences.
- Serve food and beverages in accordance with established service standards,
including proper presentation and timing of dishes. - Assist
with portioning or plating when required (e.g., family-style or banquet
service). - Monitor guest satisfaction and respond promptly to requests
or concerns. - Engage guests confidently, enhancing the authenticity .of
the Chinese dining experience. - Bid farewell to guests and encourage
repeat visits
Station Management & Service Flow
- Maintain mise en place, ensuring readiness of service stations including
condiments, tea sets, and utensils. - Coordinate closely with kitchen
teams to ensure proper sequence and timing of dish service. - Ensure
tables are cleared and reset efficiently in accordance with service flow
and reservation plans. - Participate in daily briefings and operational
updates. - Maintain cleanliness and organization of assigned areas at all
times.
Billing & Transactions
- Prepare and present
bills accurately and in a timely manner. - Handle guest transactions
efficiently and professionally. - Ensure accuracy in all billing
processes.
Team Support & Coordination
- Collaborate
with kitchen, hostesses, and fellow service colleagues to ensure seamless
operations. - Assist in tea service and beverage preparation when
required. - Communicate guest feedback or service concerns promptly.
- Support banquet or group dining operations when applicable.
Service Excellence & Brand Standards
- Uphold Mandarin Oriental’s
Pillars of Legendary Quality Experiences. - Maintain impeccable grooming,
hygiene, and uniform standards. - Demonstrate strong product knowledge
of Chinese cuisine and dining etiquette. - Deliver service with warmth,
cultural sensitivity, and attention to detail.
Pre-Opening
Responsibilities
- Participate in training programs, SOP briefings,
and service simulations. - Assist in setting up restaurant areas, service
stations, and specialty equipment (e.g., tea service items). - Support
pre-opening operations as required. -
Qualifications & Experience
- Diploma
in Hospitality or related field preferred. - Previous experience
in Chinese restaurant service is an advantage. - Basic knowledge
of Chinese cuisine, dining styles (e.g., family-style, sharing), and tea service
preferred. - Strong communication and interpersonal skills.
- Guest-focused with a positive and service-oriented attitude.
- Ability to work effectively in a fast-paced environment.
- Strong
teamwork and coordination skills. - Professional grooming
and presentation.
Why Join Us?
Mandarin Oriental offers a world-class environment where your expertise,
creativity, and leadership will shape the legacy of our return to Manila.
You will be part of a dynamic preopening team committed to excellence,
innovation, and authentic Asian hospitality.
Our
commitment to you:
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
We’re Fans. Are you?
