Mandarin Oriental Muscat is looking for a Kids Club Supervisor
to join our Spa and Wellness team.
Are you
a master of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
Mandarin Oriental
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental Muscat
Situated
in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort
that offers 150 stylishly appointed guestrooms and suites, five restaurants
and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool.
The hotel features a one-of-a-kind ballroom boasting spectacular views of
the Arabian Sea as well as a variety of banquet and meeting spaces
to accommodate social and business events.
For those seeking a luxury
living experience in one of Muscat’s most desirable districts, an exclusive
collection of 155 Residences at Mandarin Oriental combine the Group’s legendary
service, world-class amenities and sweeping sea or mountain views.
About the job
As Kids Club
Supervisor, you will be responsible for the following
duties:
- Participate in the smooth running of the Kids
department on a day-to-day basis to achieve the highest possible levels of guest
satisfaction. - Manage the smooth operations of the Kids Club effectively
on a day-to-day basis to achieve the highest possible levels of guest
satisfaction. This includes covering the reception area when required
and supervising the team in the absence of the Kids Club Manager.
- Handles guest complaints and follows correct reporting procedures
and follows up with guest satisfaction. - Support FLHSS management
and have a deep understanding of all related processes & procedures for
the area. - To ensure hazards and malfunctioning, improperly working
equipment is reported in a timely manner to management/IT/Engineering.
- Be confident user of the hotel operational systems such as in HMS, SCM,
Alice - Conduct the Kids Club Inventory twice per month, monitor
the required quantity or stationery items. - Train and develop the Kids
Club attendants along with the Kids Manager, create a monthly L&D calendar.
- Create new, unique and interesting activities that draw upon the best
cultural, sporting or other offerings of the area in which the hotel is located.
Help make the kids offering a point of competitive advantage for the hotel.
Ensure any outsourced service provides maintenance standards. - To have
a complete knowledge of the products and services offered by the hotel,
and particularly all the kids club activities in the hotel. - Execution
of the kids’ activities programme. - Ensure that all activities
are performed in a safe environment using proper safety techniques. - Use
qualified attendants in all areas where relevant qualifications are required,
i.e. Lifeguard. - Monitor the success of the activities programs through
the number of participants and through guests’ feedback. Make necessary
adjustments to maintain top quality, fun filled and original programs for hotel
guests and kids. - Prepare and circulate clear information to guests
of the events offered by the hotel in conjunction with Mandarin Oriental Muscat
Concierge. - Keep all equipment clean and well maintained in the kids
club. - Develop and maintain a strong working environment with the other
departments. - Ensure proper accounting procedures are followed when
collecting of charging fees for the Kids club - Drive revenues for
the department.
As Kids Club
Supervisor, we expect from you:
- Must
have at least 2 years’ experience working with children in a hotel
or resort - Must be fluent in English both written and verbal
- Must be flexible and have a good sense of humour
- Must be a strong
communicator - Obtain the Pediatric First Aid and CPR certification
- Fluent in English both written and verbal
Our
commitment to you
- Learning & Development.
Your success is our success. We craft unique learning and development programmes
for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take
time off. As a member of the #MOfamily, you can stay with us wherever you go
in the world. The MOstay programme offers complimentary nights and additionally
attractive rates on rooms for you and your loved ones. - Heath &
Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
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