Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognized for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Makati is an upcoming 5-star luxury
hotel set within the lush Ayala Triangle Gardens, at the prestigious corner
of Paseo de Roxas and Makati Avenue.
Scheduled to open in 2026, this landmark development will feature 275 elegantly
appointed guestrooms and suites, offering a refined blend of contemporary design
and timeless sophistication. Guests will enjoy an exceptional array
of world-class amenities, including a curated selection of restaurants,
a stylish bar, a serene pool area, and the brand’s signature spa. Designed to
be a sanctuary in the heart of the city, the hotel promises an elevated
experience for both leisure and business travelers seeking comfort, excellence,
and distinction in Manila.
The Role
The
Barista is responsible for delivering exceptional beverage experiences
and personalized service to guests, ensuring that every interaction reflects
the legendary service standards of Mandarin Oriental. The role is responsible
for the efficient preparation and presentation of all hot and cold beverages,
maintaining a clean and organized work environment, and contributing to
a seamless and memorable guest experience. The Barista serves as a key
ambassador of the brand by demonstrating professionalism, product expertise,
and a commitment to excellence in every aspect of service delivery.
Key Responsibilities
Guest Experience & Service
Excellence
- Deliver a warm, professional, and personalized service
experience to all guests, ensuring satisfaction throughout their visit.
- Engage with guests courteously and confidently, anticipating their needs
and preferences. - Respond promptly and appropriately to guest requests,
concerns, and feedback. - Ensure any matters affecting guest satisfaction
are communicated to the appropriate supervisor, allowing timely corrective
action. - Maintain a calm, professional, and positive demeanor during
busy service periods and unusual situations. - Support the hotel's
reputation for outstanding service by consistently exceeding guest
expectations.
Beverage Preparation & Product Quality
- Prepare and serve all hot and cold beverages in accordance with established
recipes, presentation standards, and quality specifications. - Ensure
consistency, accuracy, and excellence in beverage preparation at all times.
- Demonstrate thorough knowledge of beverage offerings, ingredients,
preparation methods, and service standards. - Monitor beverage quality
and presentation prior to service to ensure compliance with Mandarin Oriental
standards. - Obtain and replenish beverages and bar supplies
from storerooms as required to ensure uninterrupted operations.
Operational Excellence
- Attend daily pre-service briefings
to receive operational updates, promotions, service priorities, and important
guest information. - Ensure all mise en place is prepared and maintained
at prescribed levels throughout service periods. - Maintain cleanliness,
organization, and readiness of the beverage preparation area and pantry.
- Ensure the pantry remains fully stocked, orderly, and efficient to support
seamless operations. - Maintain a clean and organized workstation,
ensuring colleagues can easily locate products, equipment, and resources.
- Contribute to efficient workflow and service delivery through effective time
management and teamwork.
Hygiene, Safety & Compliance
- Follow all health, safety, hygiene, and sanitation standards in accordance
with hotel policies and local regulations. - Ensure proper handling,
storage, and preparation of all products to maintain food and beverage safety
standards. - Maintain a clean, safe, and hazard-free work environment
at all times. - Adhere to all hotel policies, procedures, and operational
guidelines.
Teamwork & Colleague Development
- Foster
positive working relationships with colleagues and contribute to a collaborative
team environment. - Maintain a positive attitude and demonstrate
flexibility to support operational requirements. - Assist in
the onboarding and training of new colleagues through guidance, coaching,
and positive reinforcement. - Share knowledge and best practices
to support team performance and continuous improvement. - Communicate
effectively with colleagues and supervisors to ensure smooth daily
operations.
Professionalism & Personal Standards
- Maintain exemplary grooming, hygiene, and appearance standards in accordance
with Mandarin Oriental policies. - Ensure the assigned uniform is clean,
presentable, and in excellent condition at all times. - Demonstrate
professionalism, integrity, and respect in all interactions with guests
and colleagues. - Maintain regular attendance and punctuality, ensuring
reliability and accountability in fulfilling assigned duties.
Qualifications & Experience
- High School
Diploma or equivalent qualification required. - Certification in Food &
Beverage Service, Hospitality, Coffee Preparation, or a related field is
an advantage. - Minimum one (1) year of experience in a barista, beverage
preparation, food and beverage service, or hospitality role preferred.
- Previous experience in a luxury hotel, high-end café, lounge, or restaurant
environment is an advantage. - Familiarity with specialty coffee
preparation, tea service, and beverage presentation standards is preferred.
Why Join Us?
Mandarin Oriental offers
a world-class environment where your expertise, creativity, and leadership
will shape the legacy of our return to Manila.
You will be part of a dynamic preopening team committed to excellence,
innovation, and authentic Asian hospitality.
Our
commitment to you:
- Learning & Development. Your success
is our success. We craft unique learning and development programmes for various
stages in your career so that you grow, continuously. - MOstay. When
you work as hard as our colleagues do, it’s important to take time off. As
a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
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