MOPRG Rising Fan - Rooms (Feb 2027)

The Rising Fan will rotate through Rooms Division Departments: Front Office,
Concierge, Housekeeping and Reservations. The Rising Fan reports to the Front
Office Manager. ( 12- 18 month program)

As Rising Fan you will
be responsible for the following duties:

• Conducts
  daily briefing as per hotel standards covering the points highlighted in
  the morning briefings.

• Ensure Legendary Quality Experience
  (LQE) standards are fully implemented, maintained and executed throughout
  the department to meet and exceed guests’ expectations and accountable
  for achieving the goal of Guest Loyalty and Satisfaction Survey (TrustYou)
  and Mystery Shopper (LQA)d.

• Assists to prepare effective duty
  roster to ensure sufficiency of manpower in accordance with volume
  of business.

• Development of new Rooms processes and involved
  in Rooms preparation.

• Communicates effectively with guests,
  subordinates, immediate superior and other colleagues both verbally and
  in writing as per company standards.

• Maintain good knowledge
  of hotel’s services, facilities, room rates, packages, events, programmes and
  be ready to sell/ upsell/ cross-sell hotel services and conduct hotel tour
  to guests at anytime

As Rising Fan we expect
from You:

• Minimum Bachelor’s Degree in Hospitality
  Management

• Fluent in English written and verbal, fluency in other
  languages is an added advantage

• Good computer knowledge and typing
  skills

Our Commitment to You:

• Learning & Development – Your success is our success. We craft unique
  learning and development programmes for every stage of your career so that
  you continue to grow and thrive.
• Daily meals provided at our staff
  canteen
• Hotel Accommodation + a competitive salary and benefits
  package