Reservations Manager

Are you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most
luxurious hotels, resorts and residences located in prime destinations around
the world, with a strong development pipeline. Increasingly recognised
for creating some of the world’s most sought-after properties, the Group
provides legendary service inspired by Asian heritage whilst representing
the very cutting-edge of luxury experiences.

Mandarin Oriental Al
Faisaliah Riyadh– Located in the heart of the city and setting new standards
for luxury, Al Faisaliah Hotel is one of the most sought-after addresses
in Saudi Arabia.

Its timeless elegance, central location and panoramic views are complemented
by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian
experience.

About the job

Based at the Mandarin
Oriental Al Faisaliah Riyadh within the Commercial team in Riyadh,
the Reservations Manager is responsible for leading and overseeing the daily
operations of the Reservations Department, ensuring exceptional service
standards, accurate reservation management, and optimal revenue performance.
The role provides leadership, guidance, and development to the reservations team
while working collaboratively with Revenue Management, Sales & Marketing, Rooms
Division, Spa & Wellness, Food & Beverage, and other hotel departments
to maximize occupancy, enhance guest satisfaction, and drive profitability.

The Reservations Manager ensures the integrity of reservation systems
and data, supports forecasting and revenue optimization initiatives, monitors
market and business trends, and contributes to the hotel's commercial
objectives.

As Reservations Manager, you will be responsible
for the following duties:

• Support and adhere to all
  policies & procedures relating to Safe, Sound and Sustainable at Mandarin
  Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e.
  to be fully responsible for the content you publish on any social media
  platform, including your personal site.
• Ensure a warm and genuine
  Telephone experience for all callers.
• Ensure accurate communication
  of information and guest requests to all relevant departments.
• Handle
  all guest complaints and comments relating to the department tactfully.

As Reservations Manager, we expect from you:

• Supports customer loyalty and property’s brand standards by delivering
  service excellence throughout each customer experience.
• Ensures
  an excellent working relationship with all colleagues within the hotel.


• Leads by example in fostering positive colleague relations and demonstrating
  values.
• Trains the agents in areas of up selling, cross-selling
  and ongoing skill set knowledge.
• Maintain the System, ensure all
  the bookings, rates and market codes are up to date, ensure all key accounts
  are in profile track, and accurate.
• Ensure all Policies and Procedures
  are understood and adhered to by all agents.
• Assist in preparing daily
  no-show and late cancellation, weekly and monthly reports.

Our commitment to you

• Learning & Development.
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take
  time off.
  
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.
• Retirement Plans.
  
  When you show commitment to us, we reciprocate. We offer different retirement
  plans depending on the length of your service and your role.

Benefits:

• A competitive
  salary.
• A Career development.
• Health insurance.

We’re Fans. Are you?