Sales Coordinator

SALES COORDINATOR

Mandarin Oriental, Kuala Lumpur
is looking for a Sales Coordinator to join our Sales & Commerce
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban
resort located in the heart of Kuala Lumpur and enjoys an unrivalled location
next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious
Suria KLCC mall.

About the job

Based at
the Mandarin Oriental, Kuala Lumpur / within the Sales & Commerce Department
in Kuala Lumpur, the Sales Coordinator is responsible to effectively execute
sales activities to maximize room sales and business opportunities in
the defined market.

The Sales Coordinator reports to the Director of Sales / Director of Commercial
Strategy.

As Sales Coordinator, you will
be responsible for the following duties:

• To respond to all
  local enquiries within 6 hours and overseas enquiries within 24 hours




• Effective follow-ups are to be conducted for such enquiries




• To effectively utilize the standard forms and letters and ensures
  that such forms and letters are presented in a most professional manner




• To assist the Sales Managers in answering telephone inquiries, preparing
  banquet event orders and proposals, menus and general administration




• To maintain an effective account and booking management system through
  Delphi

• To ensure that all data input into the Delphi system
  is accurate

• Traces on accounts and books are logged in to Delphi
  daily and ensures that traces are acted upon timely and thoroughly




• To ensure that event orders and other important information
  are distributed to support departments timely

• Effectively
  operate and utilize the e-yield management system.

• To
  effectively use all available sales tools

• Maintains all client
  files according to the standards required

As Sales
Coordinator, we expect from you:

• Degree or Diploma
  in Hospitality Management

• Experience in relevant market segment
  is essential

• Able to liaise effectively with corporate
  accounts

• Strong business communication and selling
  skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique
  learning and development programmes for various stages in your career so
  that you grow, continuously.

• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off. As a member of
  the #MOfamily, you can stay with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• EPF (Employees Provident Fund)
  contributions (higher than the norm

• SOCSO (Social Security
  Organisation) & EIS (Employment Insurance System)

• Public holiday
  entitlement based on Malaysian calendar

• Exceptional rest area &
  colleagues engagement activities.

We’re Fans.
Are you?