Guest Relations Executive - Japanese Speaking

GUEST RELATIONS EXECUTIVE - JAPANESE

Mandarin Oriental,
Kuala Lumpur is looking for a Guest Relations Executive - Japanese to join our
Guest Relations team.

Are you a master of craft? Do you thrive in
a team that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban
resort located in the heart of Kuala Lumpur and enjoys an unrivalled location
next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious
Suria KLCC mall.

About the job

Based at
the Mandarin Oriental, Kuala Lumpur / within the Front Office Department
in Kuala Lumpur, the Guest Relations Executive - Japanese will meet and exceed
guest expectations by providing efficient and courteous Front Desk service
in accordance with Legendary Quality Experiences. The Guest Relations Executive
- Japanese reports to the Guest Relations Manager.

As
Guest Relations Executive - Japanese, you will be responsible
for the following duties:

• Promotes importance of Guest
  Relations amongst other guest contact departments i.e.
  
  Housekeeping and Food & Beverage etc.

• Continuously monitors
  the hotel’s VIP initiatives and creates innovative and personalized amenity
  programmes

• Analyses the guest data and establishes strategies
  to enhance guest retention ratios

• Escorts arriving guests,
  VIP’S and celebrity guests

• Ensures instructions from Management/
  MOHG are communicated and acted upon

• Accountable for results
  from Guest Database Audit, Guest Satisfaction and LQE standards in areas
  relating to Guest Relations

• Handles guest complaints diligently
  and professionally

As Guest Relations
Executive - Japanese, we expect from you:

• Minimum SPM qualification, preferably Graduate of a Hotel School would
  be an added advantage

• Minimum 3 years of working
  experience

• Must be able to converse, read and write in Japanese
  and English.

• Good computer knowledge and typing skills




• Knowledge of Property Management System (PMS)

Our commitment to you

• Learning &
  Development. Your success is our success. We craft unique learning
  and development programmes for various stages in your career so that you grow,
  continuously.

• MOstay. When you work as hard as our colleagues
  do, it’s important to take time off. As a member of the #MOfamily, you can stay
  with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• EPF (Employees Provident Fund)
  contributions (higher than the norm)

• SOCSO (Social Security
  Organisation) & EIS (Employment Insurance System)

• Public holiday
  entitlement based on Malaysian calendar

• Exceptional rest area &
  colleagues engagement activities.

We’re Fans.
Are you?