FITNESS & WELLNESS CONCIERGE, SPA & WELLNESS

39 hours, 5
days per week

Mandarin Oriental Hyde Park is looking for
a Fitness and Wellness Concierge to join our Spa & Wellness team.

Are
you a master of craft? Do you thrive in a team that succeeds together,
demonstrating integrity and respect while acting responsibly? Do you embrace
a growth mindset? We invite you to become a fan of
the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

As a Fitness and Wellness Concierge at Mandarin
Oriental Hyde Park, London, you will be responsible for:

• Effectively coordinates the usage of the Fitness & Wellness
  centre.

• Will be responsible for maintaining the cleanliness
  of the entire Fitness & Wellness centre in particular the changing rooms,
  toilets, showers, fitness centre and pool on a daily bases.
  
  These should be kept in a neat, tidy and sanitary manner in accordance with
  the Standards and Procedure and Health and Safety Standards.




• Proactively greet, interact, and assist guests in a professional
  manner

• Identify and report defects throughout the Fitness &
  Wellness centre; notify maintenance teams immediately of hazards, injuries,
  equipment or processes that negatively affect the operations.

• To
  ensure that lockers are stocked with clean linen at all times and removing
  soiled items.

• To cover receptionist duties as and when
  required

As a Fitness and Wellness Concierge,
you will be working on a rotating shift basis, Monday to Sunday, 39 hours
a week. Shift patterns will vary from morning and afternoon shifts (including
weekends and bank holidays), so flexibility is required where
applicable.

To be a successful Fitness and Wellness Concierge
candidate, you have experience within a luxury Spa environment
or reception experience and are passionate about service and exceeding guest
expectations. You have a strong understanding of systems and IT technology,
are a strong team player and have excellent communication skills, both written
and verbal. Previous Spa or Hotel experience in a 5-star environment
is desirable but not essential.

In return, you will receive
an array of iconic benefits, such as:

• Excellent career
  progression with an iconic, luxury, global hotel brand. A lot of our colleagues
  joined us at the beginning of their career and are now leading their own teams
  and divisions.

• Fantastic learning and development opportunities
  for all levels of staff, with targeted development programs to get you ready
  for the next step in your career.

• 3 complimentary nights per
  year, increasing to 5 with length of service

• Discounted stays
  at our beautiful properties across the Group

• Access to discounts
  and deals with over 500 popular high street retailers, including discounted gym
  memberships and travel deals

• 50% F&B & Spa discount




• Complimentary Westfield Healthcare cash plan, children added at no extra
  cost

• Colleague Experience Stay in-house with breakfast included
  upon completed probation

• Friends & Family hotel rate and Spa
  discount

• 1 paid Charity Day per year to dedicate to a charity
  of your choice

• Season ticket loan & cycle to work
  scheme

• £750 recruitment referral bonus

• Free
  meals on duty & uniform dry-cleaning services

• Increased holiday
  entitlement with Length of Service, up to 33 days off

• Subsidized
  podiatry sessions with our incredible Bastien pedicurists

• Free
  Life Insurance benefits whilst in service

• Company pension
  plan

• Access to Hospitality Action’s Employee Assistance
  Programme

• Employee Recognition Programmes




• Social, wellbeing, charity, and sporting events throughout
  the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE
PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly
certified Global Sustainable Tourism Council (GSTC) hotel.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s
culture, and sustainability implications are carefully considered with every
decision across the Group, aligning our sustainable development efforts with
the industry criteria set out by the GSTC.

We strive for a better future
for the next generation. Protecting the environment, people and communities
are the fundamental pillars to which we devote our efforts. We are very proud
of the initiatives our colleagues have implemented to help us on the path
to achieving our sustainability goals, such as single-use plastic
elimination, ethical supply chain and procurement, community
and colleague engagement, technology practices and waste
reduction. We are committed to doing the right thing, every
day.

DIVERSITY & INCLUSION.

We believe a diverse
and inclusive culture is better for everyone. Bringing individuals together
is essential to the long-term success of our people, our business and
the societies and economies in which we operate.

All colleagues,
regardless of ethnicity, gender, age, sexual orientation, disability, background
or religion, should be treated fairly and with respect, should be given equal
opportunities, and be valued for the contributions they make in their roles.

No form of bullying, intimidation, discrimination or harassment of others
will be tolerated.

ELIGIBILITY TO WORK IN THE UK.