Spa Treatment Manager

SPA TREATMENT MANAGER, SPA & WELLNESS

39 hours, 5 days per week

We’re looking for
a Spa Treatment Manager to join our iconic Spa &
Wellness team.

Mandarin Oriental Hyde Park
is London’s most iconic address. It’s another world; a world of oriental luxury
and the most attentive service. A world that’s all about our guests.

As a Spa Treatment Manager at Mandarin
Oriental Hyde Park, London, you will be responsible for:

• Will perform as a professional, with a friendly business
  attitude and conduct all duties and responsibilities as required by
  the position, or assigned by the Spa & Wellness Director

• Dealing daily with the following: Guest complaints, Therapist
  needs, telephone calls and reception duties

• Complete Spa tours to review standards, procedures
  and operational status

• Coordinate
  scheduling of rotas, annual leave and bank holiday entitlement for Treatment
  Supervisor and Therapists

• Review treatment
  rooms which include treatment trolley, closet millwork, linens, treatment beds
  equipment upkeep daily to ensure all standards are met

• Responsible for motivating retail sales and ensure that all
  sales are recorded accurately

• Reading
  through emails regarding Spa, meetings, groups, and VIP’s

As a Spa Treatment Manager you will be working on a rotating
shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary
from morning and evening shifts (including weekends and bank holidays), so
flexibility is required where applicable.

To be
a successful Spa Treatment Manager candidate, you will have an NVQ
Level 2 and above in Beauty Therapy and have a proven track record of service
excellence in a Spa environment. It is an advantage if you already
have experience from within a luxury service environment.

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury,
  global hotel brand.
  
  A lot of our colleagues joined us at the beginning of their career and are now
  leading their own teams and divisions.

• Fantastic learning and development opportunities for all levels
  of staff, with targeted development programs to get you ready for the next step
  in your career.

• 3 complimentary nights per
  year, increasing to 5 with length of service

• Discounted stays at our beautiful properties across the Group
  

• Access to discounts and deals with over 500
  popular high street retailers, including discounted gym memberships and travel
  deals

• 50% F&B & Spa discount
  

• Complimentary Westfield Healthcare cash
  plan, children added at no extra cost

• Colleague Experience Stay in-house with breakfast included upon
  completed probation

• Friends & Family hotel
  rate and Spa discount

• 1 paid Charity Day
  per year to dedicate to a charity of your choice

• Season ticket loan & cycle to work scheme

• £750 recruitment referral bonus

• Free meals on duty & uniform dry-cleaning services
  

• Increased holiday entitlement with Length
  of Service, up to 33 days off

• Subsidized
  podiatry sessions with our incredible Bastien pedicurists

• Free Life Insurance benefits whilst in service
  

• Company pension plan

• Access to Hospitality Action’s Employee Assistance Programme
  

• Employee Recognition Programmes
  

• Social, wellbeing, charity, and sporting
  events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Corporate responsibility values are deeply ingrained in Mandarin
Oriental’s culture, and sustainability implications are carefully considered
with every decision across the Group, aligning our sustainable development
efforts with the industry criteria set by the Global Sustainable Tourism
Council.

We strive for a better future for the next
generation. Protecting the environment, people and communities are
the fundamental pillars to which we devote our efforts. We are very proud of
the initiatives our colleagues have implemented to help us on the path
to achieving our sustainability goals, such as single-use plastic
elimination, ethical supply chain and procurement, community
and colleague engagement, technology practices and waste
reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We
believe a diverse and inclusive culture is better for everyone. Bringing
individuals together is essential to the long-term success of our people, our
business and the societies and economies in which we operate.