Spa Operations Manager

Spa Operations Manager

We’re looking for a Spa Operations Manager join our Spa & Wellness
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental Hotel Group is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Hyde Park is London’s most
iconic address.

It’s another world; a world of oriental luxury and the most attentive service.
A world that’s all about our guests.

As a Spa
Operations Manager at Mandarin Oriental Hyde Park, London, we expect
from you:

• Will perform as a professional, with
  a friendly business attitude and conduct all duties and responsibilities
  as required by the position, or assigned by the Spa & Wellness Director
  

• In absence of the Spa & Wellness Director
  the Spa & Wellness Operations Manager will take over all
  responsibilities/duties, including guest/colleague problems, looking after VIP’s
  and attending meetings

• To assist the Spa &
  Wellness Director in ensuring the budget requirements are adhered to,
  with emphasis being on profitability

• To
  assist the Spa & Wellness Director in co-ordinating the day-to-day running
  of the Spa and to ensure the high standard of service is maintained.
  

• To be responsible for the progressive,
  professional and well-organised training induction for all staff in reception
  and administrative duties. All training must be properly recorded.
  

As a Spa Operations
Manager, you will be working on a rotating shift basis, Monday to Sunday, 39
hours a week. Shift patterns will vary from morning and afternoon shifts
(including weekends and bank holidays), so flexibility is required where
applicable.

To be a successful Spa Operations
Manager candidate, you have experience within a luxury Spa environment
and are passionate about service and exceeding guest expectations. You have
a strong understanding of systems and IT technology, are a strong team player
and have excellent communication skills, both written and verbal.

Previous Spa or Hotel experience in a 5-star environment is essential.

Our commitment to
you:

• Learning & Development. Your success is our
  success. We craft unique learning and development programmes for various stages
  in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s
  important to take time off. As a member of the #MOfamily, you can stay with
  us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance
  is important. Your wellbeing matters to us. A variety of health benefits
  and wellness programmes are offered to all our colleagues, globally.
  

• Retirement Plans. When you show commitment
  to us, we reciprocate.
  
  We offer different retirement plans depending on the length of your service
  and your role.

• Access to discounts
  and deals with over 500 popular high street retailers, including discounted gym
  memberships and travel deals

• 50% F&B & Spa
  discount on property

• Special MO discounted
  rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
  

• Complimentary Westfield Healthcare cash
  plan, children added at no extra cost

• Colleague Experience Stay in-house with breakfast included upon
  completed probation

• Friends & Family hotel
  rate and Spa discount

• 1 paid Charity Day
  per year to dedicate to a charity of your choice

• Season ticket loan & cycle to work scheme

• £750 recruitment referral bonus

• Free meals on duty & uniform dry-cleaning services
  

• Increased holiday entitlement with Length
  of Service, up to 33 days off

• Free Life
  Assurance benefits whilst in service

• Access
  to Hospitality Action’s Employee Assistance Programme

• Employee Recognition Programmes

• Social, wellbeing, charity, and sporting events throughout
  the year

SUSTAINABILITY
AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental
Hyde Park, London is a proudly certified Global Sustainable Tourism Council
(GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin
Oriental’s culture, and sustainability implications are carefully considered
with every decision across the Group, aligning our sustainable development
efforts with the industry criteria set out by the GSTC.

We
strive for a better future for the next generation. Protecting the environment,
people and communities are the fundamental pillars to which we devote our
efforts. We are very proud of the initiatives our colleagues have implemented
to help us on the path to achieving our sustainability goals, such
as single-use plastic elimination, ethical supply chain
and procurement, community and colleague engagement, technology
practices and waste reduction. We are committed to doing the right
thing, every day.

DIVERSITY &
INCLUSION.

We believe a diverse and inclusive culture
is better for everyone.

Bringing individuals together is essential to the long-term success of our
people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual
orientation, disability, background or religion, should be treated fairly
and with respect, should be given equal opportunities, and be valued for
the contributions they make in their roles. No form of bullying, intimidation,
discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained
the right to work and live in the UK. Documented evidence of eligibility will
be required from candidates as part of the recruitment process.

We’re Fans. Are you?