BGA STUDIO AMBASSADOR, SPA & WELLNESS

39 hours, 5 days per
week

We’re looking for a BGA Studio Ambassador to
join our iconic Spa & Wellness team.

Mandarin Oriental
Hyde Park is London’s most iconic address. It’s another world; a world
of oriental luxury and the most attentive service. A world that’s all about our
guests.

As a BGA Studio Ambassador at Mandarin
Oriental Hyde Park, London, you will be responsible for:

• Act
  as an ambassador for the Pedi:Mani:Cure Studio within the resort, ensuring all
  colleagues understand the studio concept, treatment offerings and retail
  products.
• Coordinate and organise visits by Bastien Gonzalez or his
  designated representative, ensuring all arrangements are planned and executed
  to the highest standard.
• Actively contribute to the ongoing development
  of BGA by sharing innovative ideas, best practices and constructive feedback
  gained through the operation and management of the Studio.
• Foster
  a positive, professional and supportive attitude towards both guests
  and colleagues at all times.

As a BGA Studio
Ambassador you will be working on a rotating shift basis, Monday to Sunday,
39 hours a week. Shift patterns will vary (including weekends and bank
holidays), so flexibility is required where applicable.

To be
a successful BGA Studio Ambassador candidate, you will have an NVQ
Level 2 and above in Beauty Therapy and have a proven track record of service
excellence in a Spa environment. It is an advantage if you already
have experience from within a luxury service environment.

In
return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand.
  
  A lot of our colleagues joined us at the beginning of their career and are now
  leading their own teams and divisions.
• Fantastic learning
  and development opportunities for all levels of staff, with targeted development
  programs to get you ready for the next step in your career.
• 3
  complimentary nights per year, increasing to 5 with length of service


• Discounted stays at our beautiful properties across the Group


• Access to discounts and deals with over 500 popular high street retailers,
  including discounted gym memberships and travel deals
• 50% F&B & Spa
  discount
• Complimentary Westfield Healthcare cash plan, children added
  at no extra cost
• Colleague Experience Stay in-house with breakfast
  included upon completed probation
• Friends & Family hotel rate and Spa
  discount
• 1 paid Charity Day per year to dedicate to a charity of your
  choice
• Season ticket loan & cycle to work scheme
• £750
  recruitment referral bonus
• Free meals on duty & uniform dry-cleaning
  services
• Increased holiday entitlement with Length of Service, up to 33
  days off
• Subsidized podiatry sessions with our incredible Bastien
  pedicurists
• Free Life Insurance benefits whilst in service


• Company pension plan
• Access to Hospitality Action’s Employee
  Assistance Programme
• Employee Recognition Programmes
• Social,
  wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK,
LONDON.

Corporate responsibility values are deeply ingrained
in Mandarin Oriental’s culture, and sustainability implications are carefully
considered with every decision across the Group, aligning our sustainable
development efforts with the industry criteria set by the Global Sustainable
Tourism Council.

We strive for a better future for the next generation.
Protecting the environment, people and communities are the fundamental pillars
to which we devote our efforts. We are very proud of the initiatives our
colleagues have implemented to help us on the path to achieving our
sustainability goals, such as single-use plastic elimination, ethical
supply chain and procurement, community and colleague engagement,
technology practices and waste reduction. We are committed
to doing the right thing, every day.

DIVERSITY &
INCLUSION.

We believe a diverse and inclusive culture is better
for everyone. Bringing individuals together is essential to the long-term
success of our people, our business and the societies and economies in which
we operate.

All colleagues, regardless of ethnicity, gender, age, sexual
orientation, disability, background or religion, should be treated fairly
and with respect, should be given equal opportunities, and be valued for
the contributions they make in their roles.

No form of bullying, intimidation, discrimination or harassment of others
will be tolerated.

ELIGIBILITY TO WORK IN
THE UK.

Please note, all candidates applying for this role must
have obtained the right to work and live in the UK. Documented evidence
of eligibility will be required from candidates as part of the recruitment
process.