Reservations Executive

Reservations Executive, Reservations

39 hours, 5 days per
week

We’re looking for a Reservations Executive to
join our Reservations team.

Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity
and respect while acting responsibly? Do you embrace a growth mindset? We invite
you to become a fan of the exceptional.

Mandarin Oriental Hotel Group
is the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Hyde Park is London’s most iconic address.

It’s another world; a world of oriental luxury and the most attentive service.
A world that’s all about our guests.

As a Reservations Executive
at Mandarin Oriental Hyde Park, London, we expect from you:

• Reservation “clean up” on all future bookings: verifying guest preferences,
  billings and allocation requests.
• Liaising with guests and 3rd party
  bookers for payment for bookings
• Answering all reservation calls under
  the LQA and Forbes standards.
• Prioritising and actioning emails
  on daily basis ensuring 24-hour turnaround time.

As
a Reservations Executive, you will be working on a rotating shift
basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning
and evening (including weekends and bank holidays), so flexibility is required
where applicable.

To be a successful Reservations Executive
candidate, you will have previous experience working in a luxury
hospitality environment. You will be a great team player with excellent
communication skills, with the ability to multitask and work under
pressure.

Our commitment to you:

• Learning &
  Development. Your success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.
• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off. As a member of
  the #MOfamily, you can stay with us wherever you go in the world. The MOstay
  programme offers complimentary nights and additionally attractive rates on rooms
  for you and your loved ones.
• Health & Colleague Wellness. Finding
  the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.
• Retirement
  Plans. When you show commitment to us, we reciprocate. We offer different
  retirement plans depending on the length of your service and your role.


• Access to discounts and deals with over 500 popular high street retailers,
  including discounted gym memberships and travel deals
• 50% F&B & Spa
  discount on property
• Special MO discounted rate at Anytime Fitness gyms
  across the world (£30 per month or £300 per annum)
• Complimentary
  Westfield Healthcare cash plan, children added at no extra cost


• Colleague Experience Stay in-house with breakfast included upon completed
  probation
• Friends & Family hotel rate and Spa discount
• 1 paid
  Charity Day per year to dedicate to a charity of your choice
• Season
  ticket loan & cycle to work scheme
• £750 recruitment referral bonus


• Free meals on duty & uniform dry-cleaning services
• Increased
  holiday entitlement with Length of Service, up to 33 days off


• Subsidized podiatry sessions with our incredible Bastien pedicurists


• Free Life Assurance benefits whilst in service
• Access
  to Hospitality Action’s Employee Assistance Programme
• Employee
  Recognition Programmes
• Social, wellbeing, charity, and sporting events
  throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL
HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly
certified Global Sustainable Tourism Council (GSTC) hotel. Corporate
responsibility values are deeply ingrained in Mandarin Oriental’s culture,
and sustainability implications are carefully considered with every decision
across the Group, aligning our sustainable development efforts with the industry
criteria set out by the GSTC.

We strive for a better future for the next
generation.

Protecting the environment, people and communities are the fundamental pillars
to which we devote our efforts. We are very proud of the initiatives our
colleagues have implemented to help us on the path to achieving our
sustainability goals, such as single-use plastic elimination, ethical
supply chain and procurement, community and colleague engagement,
technology practices and waste reduction. We are committed
to doing the right thing, every day.

DIVERSITY &
INCLUSION.

We believe a diverse and inclusive culture is better
for everyone. Bringing individuals together is essential to the long-term
success of our people, our business and the societies and economies in which
we operate.

All colleagues, regardless of ethnicity, gender, age, sexual
orientation, disability, background or religion, should be treated fairly
and with respect, should be given equal opportunities, and be valued for
the contributions they make in their roles. No form of bullying, intimidation,
discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.