Front Office Manager

Front Office Manager

Mandarin Oriental New York
is looking for a Front Office Manager to join our Front Office
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental Hotel Group is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

A stunning fusion of modern design with stylish
oriental flair, target="_blank">Mandarin Oriental, New York features href="http://www.mandarinoriental.com/newyork/accommodation/"
target="_blank">244 elegant guestrooms and suites — all with breath-taking
views of Manhattan and Five-Star hospitality.

Luxurious amenities include MO Lounge, all-day dining overlooking Central Park
and the Manhattan skyline; a 14,500 square-foot href="http://www.mandarinoriental.com/newyork/luxury-spa/"
target="_blank">Five-Star Mandarin href="http://www.mandarinoriental.com/newyork/luxury-spa/"
target="_blank">Oriental Spa; and a state-of-the-art fitness center with
a 75-foot lap pool.

In addition, there is premium meeting and event space, including a href="http://www.mandarinoriental.com/newyork/hotel-venues/meeting-facilities/"
target="_blank">6,000 square-foot pillar-less ballroom with three walls
of windows overlooking Central Park.

About
the job

Based at the Mandarin Oriental New York within the Front
Office Department in New York City, the Front Office Manager is responsible
to provide supervision, delegation, support and leadership in the Front Office
in accordance with the objectives, performance and quality standards established
by the hotel. The Front Office Manager will also serve as the Manager on Duty.
The Front Office Manager reports to the Director of Front
Office.

As Front Office Manager, you will be responsible
for the following duties:

• Supervise and assist Guest Service
  Agents with their duties, ensure a warm and genuine arrival and departure
  experience, maintain a Front Office information folder with up-to-date
  information on rates, promotional programs, special benefit cards, Mandarin
  Oriental Hotel Group details, etc.
• Serve as the Manager on Duty
  and available to guests at all times, ensure proper staffing at all times,
  compile and maintain the daily Manager on Duty report, ensure accurate
  communication of information and guest requests to all relevant departments


• Personally, welcomes guests in VIPs well as repeat guests; recognize
  and anticipate their individual needs, ensure that Legendary Quality Experience,
  policies and procedures of MONYC are properly understood and followed
  through
• Perform aspects of human resources and training functions,
  including counselling, coaching, training, disciplinary actions, etc., for Guest
  Service Agents, Bell Person and Door Person, ensure and maintain a very high
  standard of personal hygiene, behavior and grooming standards of staff


• Identifies quality improvement trends and effectively communicates issue
  to the Assistant Director of Front Office, handle all guest complaints
  and comments relating to the department tactfully
• Cooperate
  and coordinate teamwork with other departments, perform any other reasonable
  duties as required by the Director of Front Office Operations or Assistant
  Director of Front Office.

The above is not
an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New
York reserves the right to add, delete, change or modify the job duties
and responsibilities described in this job description at its discretion
with notice.

As Front Office Manager, we expect
from you:

• Ability to communicate written and spoken
  English
• Excellent overall communication skills
• Able
  to multi-task
• Able to work PM's and Overnight, and Swing Shift.


• The ability to work well in a team environment
• Able to stand
  for extended periods of time

Our commitment to
you

• Learning & Development. Your success is our success.
  
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.
• MOstay. When you work as hard
  as our colleagues do, it’s important to take time off. As a member of
  the #MOfamily, you can stay with us wherever you go in the world. The MOstay
  programme offers complimentary nights and additionally attractive rates on rooms
  for you and your loved ones.
• Heath & Colleague Wellness. Finding
  the right work-life balance is important.
  
  Your wellbeing matters to us. A variety of health benefits and wellness
  programmes are offered to all our colleagues, globally.
• Retirement
  Plans. When you show commitment to us, we reciprocate. We offer different
  retirement plans depending on the length of your service and your role.

Salary and Benefits:

• Salary $80,000
  to $85,000 yearly
• A competitive benefits package, including health,
  dental and vision, 401(K), etc

It is Company policy
to comply with the Americans with Disabilities Act, including by providing
reasonable accommodations that do not constitute an undue hardship on
the Company. Colleagues or candidates should direct requests for accommodation
to the Director of People and Culture.

We’re Fans.

Are you?