Banquet Supervisor

BANQUET SUPERVISOR

Mandarin Oriental, Kuala Lumpur
is looking for a Banquet Supervisor to join our Food & Beverage
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban
resort located in the heart of Kuala Lumpur and enjoys an unrivalled location
next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious
Suria KLCC mall.

About the job

Based at
the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department
in Kuala Lumpur, the Banquet Supervisor is responsible for supervising
operations of the restaurant, to deliver an excellent guest experience.

The Banquet Supervisor reports to the Director of Banquet.

As
Banquet Supervisor, you will be responsible for the following duties:

• Attend to guest requests and complaints, efficiently
  and courteously

• Maintain good communication with the Kitchen
  operations, F&B section heads and other relative department




• Assist with the administration of weekly duty schedules, vacation leaves
  and present to the Assistant Managers or Manager for approval




• Provide feedback to Manager/ Assistant Manager on guests’
  complaints

• Show a positive, energetic and caring attitude always
  towards guests and fellow colleagues

• Ensure that all colleagues
  are familiar with the contents of all menus, and the composition of each
  item

As Banquet Supervisor, we expect from
you:

• Minimum SPM qualification or Hotel School would be
  an added advantage

• Minimum 2 years of hotel experience




• Previous experience in supervising and/or delegation




• Knowledge of Infrasys system

Our commitment
to you

• Learning & Development. Your success is our success.
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.

• MOstay. When you work
  as hard as our colleagues do, it’s important to take time off. As a member
  of the #MOfamily, you can stay with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• EPF (Employees Provident Fund)
  contributions (higher than the norm)

• SOCSO (Social Security
  Organisation) & EIS (Employment Insurance System)

• Public holiday
  entitlement based on Malaysian calendar

• Exceptional rest area &
  colleagues engagement activities.

We’re Fans.
Are you?