Security Supervisor/Assistant Guest Services Manager (Security)

Security Supervisor/Assistant Guest Services Manager
(Security)

Mandarin Oriental, Singapore is looking for
a Security Supervisor/Assistant Guest Services Manager to join our Security
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury
and sophistication overlooking the iconic Marina Bay.

About
the job

Based at Mandarin Oriental, Singapore within the Security
Department in Singapore, the Security Supervisor/Assistant Guest Services
Manager (Security) is responsible in ensuring conformity of work standards
and consistency in carrying out departmental operations and security within
the premises of the hotel.

Responsible for the security and safety
in the hotel, the Security Supervisor/Assistant Guest Services Manager
(Security) oversees the entire operational and administrative duties of
the Security department and is overall responsible for the team's performance
and career development.

Ensure conformity of work standards and consistency in carrying out departmental
operations and security and safety related of the guests, colleagues within
the premises of the hotel. Any other duties as assigned by the Hotel Manager
from time to time. The position reports to the Guest Services Manager -
Security.

As Security Supervisor/Assistant Guest Services
Manager (Security), you will be responsible for the following duties:

Reports directly to Guest Services Manager - Security on shift.
Assist in carrying out operational and administrative duties. Ensure conformity
of work standards and consistency in carrying out departmental operations
and other security and safety related tasks.

Any other duties as assigned by Guest Services Manager - Security or above
from time to time.

A Security Supervisor/Assistant Guest
Services Manager (Security), we expect from you:

• Conduct
  regular inspections and audits on BCM to ensure the implementation of safety
  compliance within set guidelines.

• Provide technical support
  and advice on safety and BCM matters and activities.

• Monitor,
  identify and make recommendations for unfavorable trends in Safety inspection
  findings, incidents and guest feedbacks.

• Conduct and review Risk
  Assessment of work activities carried out by colleagues and contractors in
  the hotel premises, and ensure the implementation of risk reduction
  measures.

• Conduct evaluation of new materials, equipment
  and machinery to ensure safety risks are reviewed and managed




• Lead, in the case of a safety incident occurred, the analysis to find
  the root cause(s) by working with respective Head of Department and making
  recommendations to prevent recurrence.

• Develop and organize
  Safety promotional activities to enhance awareness and knowledge.




• Keep abreast of local Safety incidents and emerging issues and ensure
  timely sharing with colleagues.

• Training of all hotel colleagues
  in safety related topics to a level consistent with the needs relevant to their
  function in the hotel.

• Promoting safety awareness for all
  colleagues and ensure that all contractors are being briefed on safety
  regulations.

• Responsible for the protection of lives
  and property against crime, violence and other hazards and for securing
  classified information

• Responsible for all aspect of security
  and safety work within the entire Hotel complex and its perimeter




• To carry out all Hotel security and safety operation, special events
  and emergency responds

• Reports directly to Guest Services
  Manager - Security

• Patrol and visits all locations requiring
  special attention as frequently as required

• Perform static
  duties as assigned

• Ensures maximum guest, employee and hotel
  safety and security at all times

• Responds immediately
  to emergency situations and security calls

• To be courteous,
  tactful, and helpful, but firm in enforcing hotel policies
  and procedures

• Reports in writing all activities during each
  tour of duty

• Verify all incoming postal mail and delivery
  of supplies

• Abatement of fire and safety hazard




• Conduct preliminary investigation

• Any other duty
  undertook by Security Department

Our commitment
to you

• Learning & Development. Your success is our success.
  We craft unique learning and development programmes for various stages in your
  career so that you grow, continuously.

• MOstay. When you work
  as hard as our colleagues do, it’s important to take time off. As a member
  of the #MOfamily, you can stay with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• Retirement Plans. When you show
  commitment to us, we reciprocate.
  
  We offer different retirement plans depending on the length of your service
  and your role.

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