Mandarin Oriental is looking for an Oriental Club Manager to join our Front
Office team.
Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.
Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.
Located next to Taikoo Hui Shopping Centre and designed
by tonychi studio, Mandarin Oriental, Guangzhou offers spacious guestrooms,
suites and stylish service apartments.
Diverse dining choices include the two-MICHELIN-starred Jiang by Chef Fei,
the elegant Lingnan garden-inspired Mandarin Oriental Cake Shop, the intimate
whisky and cigar bar The Loft, the contemporary Chinese bistro TANG and the bold
new cocktail destination LIÁNG. The Spa at Mandarin Oriental, Guangzhou
was awarded five-star recognition by Forbes Travel Guide and offers visitors
peace and tranquillity in nine private treatment rooms.
About
the job
Based at the Mandarin Oriental, Guangzhou, within the Front
Office Department in Guangzhou, the Oriental Club Manager is responsible
for overseeing daily operations, providing professional guidance and team
leadership for the Oriental Club, in full alignment with the hotel’s established
objectives, operational performance and quality standards. Working closely
with the Front Office and all hotel departments.
The Oriental Club Manager
reports to the Director of Guest Service.
As Oriental Club
Manager, you will be responsible for the following duties:
- Strictly implement, uphold and deliver the MOHG Legendary Quality Experience
standards throughout the Oriental Club, consistently meeting and exceeding guest
expectations. Take full accountability for achieving targets in Guest Loyalty,
Satisfaction Surveys and Mystery Shopper evaluations. - Collaborate
closely with the Duty Manager team to tactfully resolve guest complaints
and handle emergencies, balance guest satisfaction with the hotel’s best
interests and ensure optimal outcomes. - Effectively manage departmental
costs and inventory; maintain a thorough understanding of monthly and annual
business targets and expense budgets. Propose innovative, positive and proactive
solutions to drive improved business performance. - Cultivate a vibrant
and upbeat team atmosphere.
Build a workplace that encourages teamwork, performance growth, open
communication, appreciation and mutual respect. Inspire all team members
to strive for departmental and hotel goals, and ensure all daily work complies
with company rules and relevant laws. - Promptly execute instructions
from senior management, and fulfill other ad-hoc tasks assigned by the immediate
leadership.
As Oriental Club Manager, we expect
from you:
- Minimum 3 years front office working experience
in luxury hotel of which at least 1 year in a similar capacity. - Strong
knowledge of front office operations, including but not limited to cashier
and reception, guest relation or relevant experience. - Familiar with
the LQA & Forbes standards - Strong desire to deliver excellent guest
services and with passion to serve. - Ability to multi-task and always
remain composed. - A good team leader with ability to drive the team
for results. - Computer literacy which is no limited to Excel, Power
Point and Word. - Fluent in English and Mandarin, both spoken
and written.
Our commitment to you:
Mandarin
Oriental benefits
- Learning & Development. Your success
is our success. We craft unique learning and development programmes for various
stages in your career so that you grow, continuously. - MOstay.
When you work as hard as our colleagues do, it’s important to take time off.
As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones. - Heath & Colleague
Wellness. Finding the right work-life balance is important. Your wellbeing
matters to us. A variety of health benefits and wellness programmes are offered
to all our colleagues, globally. - Retirement Plans.
When you show commitment to us, we reciprocate. We offer different retirement
plans depending on the length of your service and your role.
Local benefits
- A competitive salary and benefits
packages. - Additional Medical insurance.
Conveted Accommodation.
We’re Fans
of Exceptional Careers. Are you?
