Guest Service Agent

Mandarin Oriental, Lago di Como aims to become one of the most
exclusive resorts in Europe, representing the true elegant Italian
but understated luxury experience for a worldwide Clientele.

Our vision is to promote our welcoming, genuine and passionate
culture to attract and engage exceptional talents, under the guidance
of enthusiastic leaders.
Our aim is to get the best out of each
individual and being recognized as an employer of choice among the most
exclusive hotels in the world.

GUEST SERVICE AGENT

Mandarin Oriental, Lago di Como’s Guest Service Agent is in charge
of welcoming and registering guests.

Duties and responsibilities:

• Welcome
  and register guests upon arrival accordingly to hotel standards;
  

• Assist and escort guests to their rooms
  or their destination within the Resort;

• Provide quality service by responding to guest’s requests
  promptly, efficiently and courteously;

• Dealing with enquiries both in person, over the phone and via
  e-mail;

• Address, check and register special
  guests' preferences recorded PMS;

• Provide
  pre-arrival support for upcoming guests;

• Anticipate guests' needs in order to provide an exceptional
  and unique guest experience in line with MOHG standards;

• Support the Concierge Team in offering recommendations
  for restaurants and activities;

• Review
  invoices and accounts accordingly to hotel policy and procedures;
  

• Take payments and handle cash float
  properly as outlined in the MOHG Controller's manual;

• Showing co-operation and support to all the Resort colleagues;
  

• Stay current with developments, procedures
  and news through Hotel communication channels;

• Perform any other reasonable duty as required by the Management
  Team.

Requirements:

Mandatory:

• Previous
  experience in luxury hospitality in the same or similar position;
  

• Full proficiency in English and Italian;
  an additional language is preferred

• Excellent guest service attitude;

• Good computer skills;

• Ability in multitasking and time-management;
  

• Charming and outgoing personality
  with elegant manners and excellent communication skills;

• Brilliant teamwork skills and attitude;

• Able to stand for extended periods of time;

• Flexible schedules and working hours; willingness to work
  on week-ends and holidays required.

Desiderable:

• Very good knowledge
  of restaurants, bars, theatres, events and attractions in the Lake Como area;
  

• Very good knowledge of transportation
  options and airport.

Average
gross monthly salary: €1.850,00

We
believe a diverse and inclusive culture is better for everyone. Bringing
individuals together is essential to the long-term success of our people, our
business and the societies and economies in which we operate.