Casual Spa Concierge

Negotiable
Experience
Unlimited
Job Type
Full Time
Location
Canada, London
Job Description

Casual Spa Concierge, Spa & Wellness


We’re looking for a Casual Spa Concierge to join our Spa &
Wellness team.

Are you a master of craft? Do you thrive in
a team that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental Hotel Group is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury experiences.


Mandarin Oriental Hyde Park is London’s most iconic address.

It’s another world; a world of oriental luxury and the most attentive service.
A world that’s all about our guests.

As a Casual
Spa Concierge at Mandarin Oriental Hyde Park, London, you will be responsible
for:

  • To ensure that a high standard of service
    is maintained throughout the Spa & Wellness.
  • To ensure a warm friendly
    welcome to all guests at all times. Greets all guests upon their arrival, gives
    new guests tours of property and offer return guests “re-orientations”.

  • To organize appointment scheduling to maximize use of time and profitability
    whilst ensuring that the guests needs are of first importance
  • Must
    have the ability to courteously interact and answer all Spa and hotel related
    questions with guests.
  • Complete all daily reception duties as trained
    by Spa & Wellness Manager/ by Spa Reception and Reservations Manager Create
    and review SOP’s as assigned by Spa & Wellness Manager/ by Spa Reception
    and Reservations Manager and make sure they are followed at all times

As a Casual Spa Concierge, you will be working on
a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns
will vary from morning and afternoon shifts (including weekends and bank
holidays), so flexibility is required where applicable.

To be
a successful Casual Spa Concierge candidate, you have experience within
a luxury Spa environment or reception experience and are passionate about
service and exceeding guest expectations. You have an strong understanding
of systems and IT technology, are a strong team player and have excellent
communication skills, both written and verbal.

Previous Spa or Hotel experience in a 5 star environment is desirable but
not essential.

Our commitment to you:


  • Free meals on duty & uniform dry-cleaning services

  • Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK,
LONDON.

Corporate responsibility values are deeply
ingrained in Mandarin Oriental’s culture, and sustainability implications
are carefully considered with every decision across the Group, aligning our
sustainable development efforts with the industry criteria set by the Global
Sustainable Tourism Council.

We strive for a better future
for the next generation. Protecting the environment, people and communities
are the fundamental pillars to which we devote our efforts. We are very proud
of the initiatives our colleagues have implemented to help us on the path
to achieving our sustainability goals, such as single-use plastic elimination,
ethical supply chain and procurement, community and colleague engagement,
technology practices and waste reduction. We are committed to doing the right
thing, every day.

DIVERSITY & INCLUSION.


We believe a diverse and inclusive culture is better
for everyone. Bringing individuals together is essential to the long-term
success of our people, our business and the societies and economies in which
we operate.

All colleagues, regardless of ethnicity, gender,
age, sexual orientation, disability, background or religion, should be treated
fairly and with respect, should be given equal opportunities, and be valued
for the contributions they make in their roles.

No form of bullying, intimidation, discrimination or harassment of others
will be tolerated.

ELIGIBILITY TO WORK IN
THE UK

Please note, all candidates applying for
this role must have obtained the right to work and live in the UK. Documented
evidence of eligibility will be required from candidates as part of
the recruitment process.

We’re Fans. Are you?


Mandarin Oriental Hotel Group is a well-known luxury hotel group. It was founded in 1963 and is headquartered in Hong Kong, China, under the Jardine Matheson Group. The group's brand logo is a folding fan with 11 segments. In 2025, the group upgraded its brand identity with a modern fan design, simplified text, and custom fonts, while also introducing new colors like celadon green and launching a new member app. As of 2025, the group operates 43 hotels in 27 countries and regions and manages several residential projects.