BUTLER, FRONT OFFICE

39 hours, 5 days per
week

We’re looking for a Butler to join our Front Office
team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental Hotel Group is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Hyde Park is London’s most iconic address.

It’s another world; a world of oriental luxury and the most attentive service.
A world that’s all about our guests.

As a Butler, you
will be working on a rotating shift basis, Monday to Sunday, 39 hours a week.
Shift patterns will vary from morning and evening shifts (including weekends
and bank holidays), so flexibility is required where applicable.

To
be successful Butler, you must have excellent communication skills with
a high level of verbal and written English. The ability to multitask
and competency of Microsoft Office is essential. Prior knowledge with systems
is ideal.

As a Butler at Mandarin Oriental Hyde Park, London,
you will be responsible for:

• To be the main contact for all
  Suite guests during their stay

• Facilitating all requests
  and keeping a record of preferences from the Suite guests by effectively
  communicating with other departments

• Greeting guests upon
  arrival for introduction and rooming

• Ensuring that all Suites
  are ready with the amenities and known preferences set up on arrival

To be a successful Butler, you will have previous
experience working in a high-end luxury environment in a customer/guest facing
role.

You will be an excellent communicator, with a proactive approach and an eye
for detail.

Our commitment to you:

• Learning &
  Development. Your success is our success. We craft unique learning
  and development programmes for various stages in your career so that you grow,
  continuously.

• MOstay. When you work as hard as our colleagues
  do, it’s important to take time off. As a member of the #MOfamily, you can stay
  with us wherever you go in the world.
  
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.

• Heath & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us. A variety of health benefits and wellness programmes are offered
  to all our colleagues, globally.

• Retirement Plans. When you show
  commitment to us, we reciprocate.
  
  We offer different retirement plans depending on the length of your service
  and your role.

• Access to discounts and deals with over 500
  popular high street retailers, including discounted gym memberships and travel
  deals

• 50% F&B & Spa discount on property

• Special
  MO discounted rate at Anytime Fitness gyms across the world (£30 per month
  or £300 per annum)

• Complimentary Westfield Healthcare cash plan,
  children added at no extra cost

• Colleague Experience Stay
  in-house with breakfast included upon completed probation




• Friends & Family hotel rate and Spa discount

• 1 paid
  Charity Day per year to dedicate to a charity of your choice




• Season ticket loan & cycle to work scheme

• £750
  recruitment referral bonus

• Free meals on duty & uniform
  dry-cleaning services

• Increased holiday entitlement with Length
  of Service, up to 33 days off

• Subsidized podiatry sessions
  with our incredible Bastien pedicurists

• Free Life Assurance
  benefits whilst in service

• Access to Hospitality Action’s
  Employee Assistance Programme

• Employee Recognition
  Programmes

• Social, wellbeing, charity, and sporting events
  throughout the year

SUSTAINABILITY AT MANDARIN
ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is
a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate
responsibility values are deeply ingrained in Mandarin Oriental’s culture,
and sustainability implications are carefully considered with every decision
across the Group, aligning our sustainable development efforts with the industry
criteria set out by the GSTC.

We strive for a better future for the next
generation. Protecting the environment, people and communities are
the fundamental pillars to which we devote our efforts. We are very proud of
the initiatives our colleagues have implemented to help us on the path
to achieving our sustainability goals, such as single-use plastic
elimination, ethical supply chain and procurement, community
and colleague engagement, technology practices and waste
reduction. We are committed to doing the right thing, every
day.

DIVERSITY & INCLUSION.

We believe a diverse
and inclusive culture is better for everyone.

Bringing individuals together is essential to the long-term success of our
people, our business and the societies and economies in which
we operate.

All colleagues, regardless of ethnicity, gender, age, sexual
orientation, disability, background or religion, should be treated fairly
and with respect, should be given equal opportunities, and be valued for
the contributions they make in their roles. No form of bullying, intimidation,
discrimination or harassment of others will
be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please
note, all candidates applying for this role must have obtained the right to work
and live in the UK. Documented evidence of eligibility will be required
from candidates as part of the recruitment process.

We’re Fans.
Are you?