Guest Experience Agent

39 hours, 5 days per week

We’re looking for a Guest Experience Agent to join our
Guest Experience team.

Are you a master of craft? Do you thrive in
a team that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental Hotel Group is the award-winning
owner and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Hyde Park is London’s most iconic address.

It’s another world; a world of oriental luxury and the most attentive service.
A world that’s all about our guests.

As a Guest Experience
Agent, you will be working on a rotating shift basis, Monday to Sunday, 39
hours a week. Shift patterns will vary from morning and evening shifts
(including weekends and bank holidays), so flexibility is required where
applicable.

To be successful Guest Experience Agent
candidate, you must have excellent communication skills with a high level
of verbal and written English. The ability to multitask and competency
of Microsoft Office is essential. Prior knowledge with systems
is ideal.

Our commitment to you:

• Learning &
  Development.
  
  Your success is our success. We craft unique learning and development programmes
  for various stages in your career so that you grow, continuously.




• MOstay. When you work as hard as our colleagues do, it’s important
  to take time off. As a member of the #MOfamily, you can stay with us wherever
  you go in the world. The MOstay programme offers complimentary nights
  and additionally attractive rates on rooms for you and your loved ones.




• Heath & Colleague Wellness.
  
  Finding the right work-life balance is important. Your wellbeing matters to
  us. A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.

• Retirement Plans. When you show commitment
  to us, we reciprocate. We offer different retirement plans depending on
  the length of your service and your role.

• Access to discounts
  and deals with over 500 popular high street retailers, including discounted gym
  memberships and travel deals

• 50% F&B & Spa discount
  on property

• Special MO discounted rate at Anytime Fitness gyms
  across the world (£30 per month or £300 per annum)

• Complimentary
  Westfield Healthcare cash plan, children added at no extra cost




• Colleague Experience Stay in-house with breakfast included upon completed
  probation

• Friends & Family hotel rate and Spa discount




• 1 paid Charity Day per year to dedicate to a charity of your
  choice

• Season ticket loan & cycle to work scheme




• £750 recruitment referral bonus

• Free meals on duty &
  uniform dry-cleaning services

• Increased holiday entitlement
  with Length of Service, up to 33 days off

• Subsidized podiatry
  sessions with our incredible Bastien pedicurists

• Free Life
  Assurance benefits whilst in service

• Access to Hospitality
  Action’s Employee Assistance Programme

• Employee Recognition
  Programmes

• Social, wellbeing, charity, and sporting events
  throughout the year

SUSTAINABILITY AT MANDARIN
ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is
a proudly certified Global Sustainable Tourism Council (GSTC) hotel.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s
culture, and sustainability implications are carefully considered with every
decision across the Group, aligning our sustainable development efforts with
the industry criteria set out by the GSTC.

We strive for a better future
for the next generation. Protecting the environment, people and communities
are the fundamental pillars to which we devote our efforts. We are very proud
of the initiatives our colleagues have implemented to help us on the path
to achieving our sustainability goals, such as single-use plastic
elimination, ethical supply chain and procurement, community
and colleague engagement, technology practices and waste
reduction. We are committed to doing the right thing, every
day.

DIVERSITY & INCLUSION.

We believe a diverse
and inclusive culture is better for everyone. Bringing individuals together
is essential to the long-term success of our people, our business and
the societies and economies in which we operate.

All colleagues,
regardless of ethnicity, gender, age, sexual orientation, disability, background
or religion, should be treated fairly and with respect, should be given equal
opportunities, and be valued for the contributions they make in their roles.

No form of bullying, intimidation, discrimination or harassment of others
will be tolerated.

ELIGIBILITY TO WORK IN
THE UK.

Please note, all candidates applying for this role must
have obtained the right to work and live in the UK. Documented evidence
of eligibility will be required from candidates as part of the recruitment
process.

We’re Fans. Are you?