Floor Supervisor

Floor supervisor, housekeeping

39 hours, 5 days per
week

We’re looking for a Floor Supervisor to join our
Housekeeping team.

Are you a master of craft? Do
you thrive in a team that succeeds together, demonstrating integrity and respect
while acting responsibly? Do you embrace a growth mindset? We invite you
to become a fan of the exceptional.

Mandarin Oriental Hotel Group is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.

Mandarin Oriental Hyde Park is London’s most iconic address.

It’s another world; a world of oriental luxury and the most attentive service.
A world that’s all about our guests.

As a Floor Supervisor
at Mandarin Oriental Hyde Park, London, we expect from you:

• To inspect all vacant and occupied rooms to check standards of cleanliness,
  missing guest amenities and/or supplies.
• To manage and then report any
  problems to the Room Attendants and follow up accordingly documenting any follow
  up items accordingly to enhance the performance of the team.
• To ensure
  all departure rooms are checked and released promptly for re-let and
  on time.
• To manage guest supplies, cleaning supplies based
  on pre-established budget to be presented weekly for approval to management
  before submission in MortonBay
• To brief Room Attendants of all
  information and new changes from the daily Housekeeping briefing.

As a Floor Supervisor, you will be working on
a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns
will vary from morning, evening, and night shifts (including weekends and bank
holidays), so flexibility is required where applicable.

To be a successful
Floor Supervisor candidate, you must have: Exceptional
organisational skills and attention to detail and previous similar experience
in a 5 star luxury environment.

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique
  learning and development programmes for various stages in your career so
  that you grow, continuously.
• MOstay.
  
  When you work as hard as our colleagues do, it’s important to take time off.
  As a member of the #MOfamily, you can stay with us wherever you go in the world.
  The MOstay programme offers complimentary nights and additionally attractive
  rates on rooms for you and your loved ones.
• Health & Colleague
  Wellness. Finding the right work-life balance is important. Your wellbeing
  matters to us.
  
  A variety of health benefits and wellness programmes are offered to all our
  colleagues, globally.
• Retirement Plans. When you show commitment to
  us, we reciprocate. We offer different retirement plans depending on the length
  of your service and your role.
• Access to discounts and deals with over
  500 popular high street retailers, including discounted gym memberships
  and travel deals
• 50% F&B & Spa discount on property
• Special MO
  discounted rate at Anytime Fitness gyms across the world (£30 per month or £300
  per annum)
• Complimentary Westfield Healthcare cash plan, children added
  at no extra cost
• Colleague Experience Stay in-house with breakfast
  included upon completed probation
• Friends & Family hotel rate and Spa
  discount
• 1 paid Charity Day per year to dedicate to a charity of your
  choice
• Season ticket loan & cycle to work scheme
• £750
  recruitment referral bonus
• Free meals on duty & uniform dry-cleaning
  services
• Increased holiday entitlement with Length of Service, up to 33
  days off
• Subsidized podiatry sessions with our incredible Bastien
  pedicurists
• Free Life Assurance benefits whilst in service


• Access to Hospitality Action’s Employee Assistance Programme


• Employee Recognition Programmes
• Social, wellbeing, charity,
  and sporting events throughout the year

SUSTAINABILITY
AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park,
London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel.
Corporate responsibility values are deeply ingrained in Mandarin Oriental’s
culture, and sustainability implications are carefully considered with every
decision across the Group, aligning our sustainable development efforts with
the industry criteria set out by the GSTC.

We strive for a better future
for the next generation. Protecting the environment, people and communities
are the fundamental pillars to which we devote our efforts.

We are very proud of the initiatives our colleagues have implemented to help
us on the path to achieving our sustainability goals, such as single-use
plastic elimination, ethical supply chain and procurement,
community and colleague engagement, technology practices
and waste reduction. We are committed to doing the right thing, every
day.

DIVERSITY & INCLUSION.

We believe a diverse
and inclusive culture is better for everyone. Bringing individuals together
is essential to the long-term success of our people, our business and
the societies and economies in which we operate.

All colleagues,
regardless of ethnicity, gender, age, sexual orientation, disability, background
or religion, should be treated fairly and with respect, should be given equal
opportunities, and be valued for the contributions they make in their roles.
No form of bullying, intimidation, discrimination or harassment of others
will be tolerated.

ELIGIBILITY TO WORK IN THE UK.