Assistant Manager 大堂副理

Mandarin Oriental, Guangzhou is looking for a Assistant Manager to join our
Front Office team.

Are you a master of craft? Do you thrive in a team
that succeeds together, demonstrating integrity and respect while acting
responsibly? Do you embrace a growth mindset? We invite you to become a fan
of the exceptional.

Mandarin Oriental is the award-winning owner
and operator of some of the most luxurious hotels, resorts and residences
located in prime destinations around the world, with a strong development
pipeline. Increasingly recognised for creating some of the world’s most
sought-after properties, the Group provides legendary service inspired by Asian
heritage whilst representing the very cutting-edge of luxury
experiences.

Located next to Taikoo Hui Shopping Centre and designed
by tonychi studio, Mandarin Oriental, Guangzhou offers spacious guestrooms,
suites and stylish service apartments.

Diverse dining choices include the two-MICHELIN-starred Jiang by Chef Fei,
the elegant Lingnan garden-inspired Mandarin Oriental Cake Shop, the intimate
whisky and cigar bar The Loft, the contemporary Chinese bistro TANG and the bold
new cocktail destination LIÁNG. The Spa at Mandarin Oriental, Guangzhou
was awarded five-star recognition by Forbes Travel Guide and offers visitors
peace and tranquillity in nine private treatment rooms.

About
the job

Based within the Front Office in Guangzhou, the Assistant
Manager takes a role in assisting to provide supervision and leadership in
the Front Office in accordance with the objectives, performance and quality
standards established by the hotel. The Assistant Manager also responsible
for handling any guest inquiries or complaints and emergency situations round
the clock and ensure guest satisfaction is attained with a good balance of
the interest of the company. . The Assistant Manager reports to the Assistant
Front Office Manager.

As Assistant Manager, you
will responsible for the following duties:

• Support, create
  and promote a climate of enthusiasm; maintain a work environment that promotes
  teamwork, performance, feedback, recognition, mutual respect and colleague
  commitment for achieving the goal (Colleague Engagement Survey) of
  the department as well as the hotel. Ensures departmental practices
  are compliant with company policies and legal requirements
• Assist
  to promote upselling programmes in Front Office and be always creative
  and proactive in recommending ways of achieving better result.
  
  Compile monthly upselling report/ analysis
• Assume the role of Night
  Manager on rotating basis. Liaise closely during the night with Security,
  Housekeeping and Engineering and to be aware of any situations that are going
  on in the hotel. Patrol all guest floors, public area, back of house area,
  offices and restaurants at least once every night
• Handle any guest’s
  inquiries or complaints, emergency situations, overbook situation. Ensure guest
  satisfaction is attained with a good balance of the interest of the company.
  Properly record cases into daily log, take appropriate follow up actions
  and update in individual guest profile (PSMS).
  
  Always share, report and consult with Director of Front Office Operations of any
  guest complaint/ comment/ recommendation
• Coordinate within Front Office
  and other departments for arrangement on VIPs’ arrivals and departures


• Assist with daily operations within Front Office, particularly Guest
  Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever
  required or busy
• Relieve duty and day-off of Guest Relations Manager/
  Guest Services Manager when needed and upon request by superior
• Always
  maintain a good work relationship with other departments

As Assistant Manager, we expect from you:

• A minimum of 3 years’ Duty Manager experience in luxury hotel.
• Good
  knowledge of front desk operations.
• Strong desire to deliver excellent
  guest services and with passion to serve.
• Ability to multi-task
  and always remain composed.
• Computer literacy is not limited to Excel,
  Power Point and Word.
• Fluent in English and Mandarin, both spoken
  and written.

Our Commitment
to you

Learning & Development. Your success is our success. We craft
unique learning and development programmes for various stages in your career so
that you grow, continuously.

MOstay. When you work as hard as our
colleagues do, it’s important to take time off. As a member of the #MOfamily,
you can stay with us wherever you go in the world.

The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones.

Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.

Retirement Plans. When you show commitment to us,
we reciprocate.

We offer different retirement plans depending on the length of your service
and your role.

Competitive Benefits Package.

We’re Fans.
Are you?