Director of Sales

DIRECTOR OF SALES

Mandarin Oriental, Kuala Lumpur
is looking for a Director of Sales to join our Commercial team.
Are you
a master of craft? Do you thrive in a team that succeeds together, demonstrating
integrity and respect while acting responsibly? Do you embrace a growth mindset?
We invite you to become a fan of the exceptional.
Mandarin Oriental is
the award-winning owner and operator of some of the most luxurious hotels,
resorts and residences located in prime destinations around the world, with
a strong development pipeline. Increasingly recognised for creating some of
the world’s most sought-after properties, the Group provides legendary service
inspired by Asian heritage whilst representing the very cutting-edge of luxury
experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort
located in the heart of Kuala Lumpur and enjoys an unrivalled location next
to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria
KLCC mall.

About the job

As Director of Sales, you will
be responsible for the following duties:

• In
  partnership with the Director of Commercial Strategy, develop and execute sales
  strategies that drive market share growth, new business acquisition,
  and achievement of revenue objectives.

• Lead the hotel's
  proactive business development efforts, identifying and securing new revenue
  opportunities across all key market segments.

• Personally
  cultivate and secure strategically important accounts, major partnerships,
  and high-value revenue opportunities critical to the hotel's commercial
  success.

• Drive prospecting activities and maintain a healthy
  sales pipeline across Corporate, MICE, Wholesale, Luxury Travel, and emerging
  segments.

• Establish and monitor sales productivity targets,
  pipeline health, conversion performance, and revenue contribution metrics
  for all sales managers.

• Foster a high-performance sales culture
  focused on prospecting, account acquisition, market share growth, customer
  engagement, and revenue generation.

• Coach and mentor the sales
  team on business development, negotiation strategies, account penetration,
  and customer acquisition.

• Monitor business trends, competitor
  activity, and customer demand patterns to identify opportunities for revenue
  growth and market share expansion.

• Lead key client
  presentations, contract negotiations, and strategic account reviews to maximise
  commercial outcomes.

• Collaborate closely with Revenue Strategy,
  Marketing, and Distribution teams to optimise commercial performance and drive
  total hotel revenue.

• Develop and execute market-specific action
  plans to increase account penetration, capture emerging demand, and strengthen
  competitive positioning.

• Represent the hotel at industry events,
  trade shows, sales missions, and networking forums to enhance brand visibility
  and generate new business opportunities.

• Act as the principal
  commercial execution partner to the Director of Commercial Strategy, ensuring
  alignment between sales deployment, commercial priorities, customer acquisition
  strategies, and revenue objectives.

As Director
of Sales, we expect from you:

• Proven track record of driving
  hotel revenue growth through proactive sales leadership and new business
  development.

• Minimum 5 years' experience in a Director of Sales
  or senior sales leadership role within a luxury or upscale hotel
  environment.

• Demonstrated success in securing high-value
  corporate, MICE, and group business opportunities.

• Strong
  commercial acumen with the ability to translate market insights into measurable
  business results.

• Exceptional leadership, negotiation,
  influencing, and relationship-building skills.

Our
commitment to you

• Learning & Development. Your success is our
success. We craft unique learning and development programmes for various stages
in your career so that you grow, continuously.
• MOstay. When you work
as hard as our colleagues do, it’s important to take time off.

As a member of the #MOfamily, you can stay with us wherever you go in the world.
The MOstay programme offers complimentary nights and additionally attractive
rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.
Finding the right work-life balance is important. Your wellbeing matters to
us. A variety of health benefits and wellness programmes are offered to all our
colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher
than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment
Insurance System)
• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement
activities.

We’re Fans.

Are you?