Substitute Bar Server
Mandarin Oriental New York
is looking for a Substitute Bar Server to join our Food and Beverage team in our
exciting new outlet The Bar.
Are you a master of craft?
Do you thrive in a team that succeeds together, demonstrating integrity
and respect while acting responsibly? Do you embrace a growth mindset? We invite
you to become a fan of the exceptional.
Mandarin Oriental Hotel
Group is the award-winning owner and operator of some of the most luxurious
hotels, resorts and residences located in prime destinations around the world,
with a strong development pipeline. Increasingly recognized for creating some
of the world’s most sought-after properties, the Group provides legendary
service inspired by Asian heritage whilst representing the very cutting-edge
of luxury experiences.
A stunning fusion of modern design
with stylish oriental flair,
target="_blank">Mandarin Oriental, New York features
href="http://www.mandarinoriental.com/newyork/accommodation/"
target="_blank">244 elegant guestrooms and suites — all with breath-taking
views of Manhattan and Five-Star hospitality.
Luxurious amenities include MO Lounge, all-day dining overlooking Central Park
and the Manhattan skyline; a 14,500 square-foot
href="http://www.mandarinoriental.com/newyork/luxury-spa/"
target="_blank">Five-Star Mandarin
href="http://www.mandarinoriental.com/newyork/luxury-spa/"
target="_blank">Oriental Spa; and a state-of-the-art fitness center with
a 75-foot lap pool.
In addition, there is premium meeting and event space, including a
href="http://www.mandarinoriental.com/newyork/hotel-venues/meeting-facilities/"
target="_blank">6,000 square-foot pillar-less ballroom with three walls
of windows overlooking Central Park.
About
the job
Based at the Mandarin Oriental New York within the Food
and Beverage Department in New York the Substitute Bar Server maintains all
dining room environment and equipment clean and tidy, assists guests when
they have questions about the menus offerings, and takes order from guests,
anticipates guests’ needs and addresses them accordingly.
Substitute Bar
Servers reports to the The Bar Manager/Food and Beverage
Manager.
As Substitute Bar Server, you will responsible
for the following duties:
- Support company's philosophy
and company culture through the use of Pillars of Legendary Quality Experiences
on a daily basis to ensure Guest Satisfaction and the achievement of our Mission
Statement - Support company's philosophy and company culture through
the use of Departmental Legendary Quality Experiences on a daily basis to ensure
Guest Satisfaction and the achievement of our Mission Statement - Support
company's philosophy and company culture through the use of Guiding Principles
and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement
of our Mission Statement. - Retrieve supplies at beginning of shift
from C2 and other areas as required for service - Retrieve wines
and other beverages from wine racks and other storage - Retrieves
completed food and/beverage orders from kitchen or bar; confirms accuracy
of order and delivers to guests with appropriate condiments. When serving
beverages, abides by all state, federal and corporate liquor regulations
pertaining to serving alcoholic beverages to minors and intoxicated guests.
- Checks assigned station (which will rotate weekly) before, during and after
shift for proper set up and cleanliness - Work in a team effort
with other Bar servers and Bar bartenders regardless of sections to ensure
legendary quality experience for all internal and external guests.
- Greets guests in a friendly and courteous manner and explain any specials
cocktails - Records the details of the order from guests, repeating
as necessary, to check for accuracy. - Remain attentive to guests’
allergy and dietary restrictions, ensuring all orders comply with their needs
and are communicated accurately to the kitchen and bar teams
- Replenishes beverages as necessary and checks with guest for overall
satisfaction - Presents the check to the guest in a timely
and anticipatory manner, then collects and processes payment. - Maintain
the service area clean and organized by keeping chairs and banquettes free
of debris and ensuring tables are properly wiped down - Vacuum around
tables and service area as needed after each service - Make sure that all
silver and glasses are wiped and spotless - Ensure the snack station
is properly set and table lights are in place prior to guest arrival
- Mark tables appropriately to food order for each course
- Enter
and close out all sales in POS without errors. Double check list of items before
“sending”. - Make sure that all product served are accounted for on
the final bill before presenting it. - Set up tables according to Bar
Manager / F&B Manager communication - Up keep and clear tables between
courses throughout the service - Make sure that all product served
are accounted for on the final bill before presenting it. - Verify guest
satisfaction with each table during each course served - Anticipate guest
needs, as to where guests will never have to ask for anything - To wish
each and every guest a warm farewell and thank them for coming - At
the end of the shift deliver all checks and report to the appropriate place
according to rules - Responsible for closing all guest checks daily
to ensure accurate billing and avoid any open transactions - Perform all
opening duties to set up for successful service and closing duties to set up
for next day service - Follow all Forbes and LQE Standards of service
at all times
Additional Duties
and Responsibilities
- Report all suspicious persons or activities
and hazardous or unsafe conditions to the management - Follow TIPS
standards for service of alcoholic beverages - Provide excellent service
at all time to all of our guests - Assist Guest courteously
and efficiently - Maintain the cleanliness of service areas at all
the time - Provide instruction and/or guidance for guest and employee
safety in fire or other emergency situations - Respond to all guest
questions. Provide guest assistance, direction and information as requested when
working in public areas - Extensive knowledge of food and beverage
in order to service and up sell our product, including liquors
and cocktails. - Demonstrate thorough knowledge of the cocktail menu,
the overall bar concept, and all beverages offered - Set up side station
and complete all side work daily - Assist MO Lounge cocktail server
in lounge when necessary - Assist Food and Beverage coordinator
in seating guests when necessary - Perform any general cleaning task
as needed, perform a variety of other duties as assigned - Attend all
food and beverage training classes - Following the posted opening
and closing duties and side work sheet - Attend daily pre
meal/communication meeting - Attend monthly department meeting
- Generate a good atmosphere
As Substitute Bar
Server, we expect from you:
- Reading, writing and oral
proficiency in the English language. - Willing to work a flexible
schedule and holidays. - Be a self-motivator and motivator
of others. - Work in a safe, prudent, and organized manner.
- Have
an in-depth knowledge of food and preparation. - Have a good knowledge
of wine. - Have a excellent knowledge of mixed drinks and cocktails
- Be able to relate to all levels of guests and management.
- Have
a minimum of 3 years’ experience in similar position in luxury setting.
- Have the ability to handle multiple tasks at one time.
- Have
excellent communication and organization skills. - Maintain a clean
and healthy personal hygiene and grooming. - Be able to consistently
delight and satisfy our guest. - Have the ability to handle guest
requests in a detailed manner. -
Our commitment to
you
- Learning & Development. Your success is our success.
We craft unique learning and development programmes for various stages in your
career so that you grow, continuously. - MOstay. When you work as hard
as our colleagues do, it’s important to take time off. As a member of
the #MOfamily, you can stay with us wherever you go in the world. The MOstay
programme offers complimentary nights and additionally attractive rates on rooms
for you and your loved ones. - Heath & Colleague Wellness. Finding
the right work-life balance is important.
Your wellbeing matters to us. A variety of health benefits and wellness
programmes are offered to all our colleagues, globally. - Retirement
Plans. When you show commitment to us, we reciprocate. We offer different
retirement plans depending on the length of your service and your role.
Pay and Benefits:
- Pay $17.95 to $23.93
hourly- commensurate with experience and the IWA guidelines - A
competitive benefits package offered through the Employee Benefits Fund
It is Company policy to comply with the Americans
with Disabilities Act, including by providing reasonable accommodations that
do not constitute an undue hardship on the Company. Colleagues or candidates
should direct requests for accommodation to the Director of People
and Culture.
We’re Fans.
Are you?
