Restaurant Supervisor

PRIMARY RESPONSIBILITIES • Demonstrates Dusit F&B standards in all
interactions. • Ensures that the standards of Dusit Hotels & Resorts
are maintained and highly implemented. • Supervises, coordinates and gives
directions to the entire team of colleagues in a very efficient and correct
manner. • To promote good relationship to the guests and colleagues. • Control
and analyzes the level on: o Quality of Service o Guest Satisfaction o Employees
Satisfaction o Operating Equipment o Grooming Standards • Updating all colleague
logs/ files. • Participate in service as necessary in accordance with
the restaurant needs. • Ensure hotel grooming and personal appearance standards
are met. • Control stocks for daily use in the restaurant to ensure restaurant’s
service requirements are met. • Control breakage, waste and spoilage. • Ensures
Safe and Healthy work environment for all the guests and the colleagues. •
Conduct all administrative work required. • Maintaining the restaurant’s
cleanliness as well as ensuring all maintenance needs are looked after. • Checks
expiry dates and non-dated products on a daily basis. • Schedules Guest
Reservations and arranges for private function or special party. • Checks
opening and closing duties assigned to all colleagues. • Maintains log book
on day to day bases. • Conduct shift briefing. • Performs job related duties
and special project assigned. • Ensures that the restaurant maintains the high
quality service standards are implemented. • Performs daily checks on staffing
level, quality control, maintenance, cleanliness. • Establishes guest data. •
Ensures that the unique services of the restaurant are well maintained, e.g.
by doing table checks. • Updates the Communication Board. • Clean all coffee
machines and make sure to use the safe right detergents and pills. Any
maintenance issue should be reported to the leader on duty. • Make sure that all
open food and beverage items are dated and covered. • Follows Hotel’s telephone
etiquette standards. • Follows Occupational Health & Safety regulations.
• Reports suspicious people, parcels, and behaviors to Security. • Ensures
adherence to Dusit’s Code of Ethics. OTHERS • Continuous learning through own
IDP. • Any other duties as may be assigned by the superior. ACCOUNTABILITIES •
Represents Dusit’s brand and its values at all times. We will establish
relationships and foremost and we will deliver an exceptional guest experience
and promote Thai graciousness.

COMPANY’S CULTURE • Communicate and fully embracing the Company’s culture (our
Vision, our Mission and our Values), leads by example and cascade to all your
subordinates. – “Proud to belong and to contribute” CONFIDENTIALITY • Ensure
confidentiality and secure storage of all intellectual property and data bases,
both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure
Hotel, Customer and Staff information or transactions are kept confidential
during or after employment with the company. JOB REQUIREMENTS • Minimum
education of Bachelor degree in Hotel Management or relevant degree. • Minimum
of 2 years in F&B experience. • Good knowledge in the restaurant
operation and high end service levels. • Have good English communication skills
both in written and spoken. • Computer literate. • Pleasant personality
with good communication and interpersonal skills.