Supervisor Housekeeping

PRIMARY RESPONSIBILITIES: HUMAN RESOURCES • Directs the work assignments of
the assigned area to Room Attendants and other non-supervisory personnel. •
Identifies training needs and ensures departmental training plans
are successfully implemented. • Provides support to front line personnel, so
they can deliver the highest level of outstanding guest service possible. •
Assists in personnel matters such as evaluating and counseling. • Ensure good
interdepartmental communication, network and teamwork. • Attend daily
communication meetings and weekly Housekeeping meetings. • Ensures
that Housekeeping personnel are familiar with in-house facilities for
the purpose of assisting guests. • Conducts regular meetings with staff within
assigned area. PRODUCT AND SERVICE QUALITY • Inspects all rooms of assigned area
on a daily basis to ensure that all furnishings, facilities and equipment
are clean and in good repair as per DTB standard. • The Supervisor is fully
responsible for the cleanliness of each and every assigned guest room and it’s
reported status to the Front Office • To ensure guest requests are met
and company policies and standard procedures are implemented and maintained. •
To co-ordinate the spring cleaning / extra work schedule / maintenance
requisitions of rooms with the Assistant Housekeeper and ensures such schedules
and requests are followed. • Maintains appropriate standards and discipline
for dress, hygiene, uniform, appearance, posture and conduct of Housekeeping
personnel. • Monitors and controls Housekeeping tasks, such as lost and found,
key control, security and emergency procedures that help maintain the health
and security of personnel and guests. • Ensures that all necessary tools,
supplies, and equipment are available and maintained for daily operation.
FINANCE • To prepare a monthly report within the assigned area, planning
and assessing improvements in standards, goals, and costs, attention to
the Assistant Housekeeper. • Controls and gives constructive comments, on
an on-going basis, departmental costs within the assigned area. • To ensure
Minibar Policy and Procedures are implemented and controlled. GENERAL • Handles
other duties and projects as assigned by their superiors. • Is prepared
to implement assigned tasks during emergencies such as fires, power cuts,
and bomb threats. • Encourages the highest possible standard of environmental
management. DETAILED JOB TASKS • Distribute daily Pass Keys to Room Attendants •
Schedule for Houseman • Vacuum out-of-order rooms going in-order that day,
Special Arrivals, wash service landings once a week, and sweep there daily. •
Check progress of Attendants and housemen • Check each cart to see that it
is properly equipped and adequately supplied with linen and guest room supplies.

If not properly equipped or supplied, have attendant supply it properly.

Also check the appearance of the cart. • Inspect Guest Rooms • Check
“Housekeeper’s Room Report” to find out which rooms are listed as “ sleep out”
and vacant clean. Inspect vacant rooms first so they can be ready to sell. Make
sure that Reports are correct, so Front office will never send a guest to
a dirty vacant room! • Following is a list of items to inspect in an vacant
dirty room (one that has been occupied previous night): • Check any guests
belongings left in drawers, wardrobe, under bed etc. • In a vacant dirty room
before it will be given the status vacant clean and ready to send new guests.
Included in the checklist are the following: • Metal fixtures on all furniture
such as drawer handles, door knob, etc., should be checked. Drawers open smooth
and are clean inside. • Ensure that fire escape routes on the door are clean
and clear. • Inspect thumbs bolts on connecting doors to see that they
are safety locked.

Note: Keep looking out for articles left by guests that maid overlooked. • In
a re-occupied room – Inspect it the same way you do a regular check
out room except that the guest’s belongings are not disturbed during inspection.
Not throw away any papers etc from guests. Note: If guest is in room when you go
in to inspect it, explain that you were not able to inspect the room before his
arrival but can inspect it now with his permission. • In a living room – inspect
it the way you do a regular check-out room expect that there is not a bathroom
or bed in this type of room. Note: Be sure to lift up all loose cushions
and chair or underneath cushion. • In an occupied room – inspect room to see
that it is generally neat in appearance and that bathroom and desk are supplied
according to standard; guest’s belongings are not disturbed of course, during
inspection. • Prompt response to any guest request on the responsible floors. •
Additional detailed job tasks will be provided during training and must
be followed. OTHERS • Continuous learning through own IDP. • Any other duties
as may be assigned by the superior.

ACCOUNTABILITIES • Represents Dusit’s brand and its values at all times. We
will establish relationships and foremost and we will deliver an exceptional
guest experience and promote Thai graciousness. COMPANY’S CULTURE • Communicate
and fully embracing the Company’s culture (our Vision, our Mission and our
Values), leads by example and cascade to all your subordinates. – “Proud
to belong and to contribute” CONFIDENTIALITY • Ensure confidentiality and secure
storage of all intellectual property and data bases, both hard copy
and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel,
Customer and Staff information or transactions are kept confidential during
or after employment with the company.

JOB REQUIREMENT • At least High Vocational diploma in any relevant discipline •
Minimum of 3 years in Housekeeping experience • Knowledgeable in Housekeeping
operation and cleaning methods • Have good English communication skills both
in written and spoken • Detail-oriented and posses pleasant personality
with good communication and interpersonal skills