Service Agent (Thai Restaurant – Benjarong)

PRIMARY RESPONSIBILITIES: • Serves food and beverage to guest according
to prescribed service standards and procedures • Serves all accompaniments
and condiments together with the food. • Maintains the cleanliness and service
supply at the service station to ensure prompt and effective operation. • Checks
all trays and trolley in the station, table complements, flatware, glassware,
linens, are clean and well set up. • Familiarizes with all food and beverage
items in the menu, items on promotions and daily special menu, its ingredients,
method of preparation, portion size and presentation to be able to deliver ideal
service maximizing guest satisfaction. • Practices suggestive selling to boost
food &beverage sales, at the same time increase guest satisfaction. •
Assists the Restaurant Captain in the monthly and daily operating equipment
inventory. • Attends pre-meal briefing and de-briefing daily and the monthly
F&B Staff Meeting as well as other training sessions organized by hotel
for staffs. • Accomplishes and forwards captain order slip to the kitchen
for orders of food and for drinks to the supervisor or efficiently and correctly
key in order from POS. to the printer in the kitchen for orders. • Confirms
satisfaction with the guest and informs supervisor or manager immediately
in case of guest complains. • Reports to the Restaurant Captain at the start
of shift to receive necessary instructions for the shift, side duties assigned,
floor assignment, menu changes, guest comments and complains. • Reports any
unusual incident, guest complains, lost and found, breakage and losses to
the Service Supervisor. • Conducts cashiering operation in a restaurant where
self-cashiering functions and equipment are available and implemented. • Checks
accuracy of all charged items in the bill before presenting to the guests. •
Handles guest’s bill and invoice in a good quality service manner. • Attends
the briefing, meetings and training organized by the hotel management to develop
and improve the service skills and knowledge. • Performs any other duties
assigned by immediate superior which leads to guest satisfaction and profit
for the Hotel. JOB REQUIREMENT: • At least vocational diploma in any discipline.
• Minimum of 1 year in hospitality business. Fresh graduate is welcome •
Knowledgeable in various kinds of food and beverage. Knowledge in Thai Cuisine
is plus. • Have good English communication skills both in written and spoken •
Pleasant personality with good communication and interpersonal skills