Sales Coordinator

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

KEY DUTIES
AND RESPONSIBILITIES

Anantara the Palm employees always find
new ways to look after the business, their guests, and their colleagues. Within
this, the key responsibilities for this position are:

• Ensure that
  you fully understand the business strategy and positioning of the Anantara
  brand, and that you are able to effectively articulate this positioning in
  the marketplace.
• Maintain a personal up-to-date knowledge on all
  Anantara product and service offerings, the products, services, rates and new
  developments of key competitors, and an awareness of general industry
  trends.
• Understand the relative importance and priority of the current
  account base, so that personal efforts can be directed
  accordingly.
• Respond promptly to client enquiries and provide proactive,
  professional follow-up throughout the sales process to maximize conversion
  and guest satisfaction.
• Maintain a full working knowledge of the
  IT support tools used in sales, including CRM systems, sales-specific software,
  Opera, and the Microsoft Office
• Establish, maintain, and regularly
  update client databases and CRM records, ensuring data accuracy and supporting
  targeted sales and marketing campaigns.
• Maintain accurate management
  status reporting on business results, sales activities, account production,
  forecasts, and associated action plans.
• Ensure that all paperwork
  associated with the department is processed accurately and efficiently,
  including proposals, quotations, contracts, agreements, correspondence, reports,
  and other sales documentation.
• Coordinate all administrative aspects
  of group, MICE, and event bookings from confirmation through operational
  handover, ensuring all event documentation, rooming lists, and contractual
  requirements are completed accurately and within agreed
  timelines.
• Coordinate and participate in client familiarization trips,
  site inspections, sales trips, roadshows, trade exhibitions, and promotional
  activities as required to support the hotel's sales
  objectives.
• Support the development of new client contacts, maintain
  existing client relationships, and ensure accurate account production records
  and detailed information on potential revenues are maintained within the CRM
  database
• Support the achievement of departmental revenue objectives
  by identifying opportunities to upsell and cross-sell guestrooms, meeting
  facilities, dining experiences, and other hotel products
  and services.
• Drive opportunities to upsell and cross-sell Anantara
  products.

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