Job Location:
Anantara Rasananda Koh Phangan
Villas


Anantara Hotels & Resorts is a global luxury
hotel and resort brand rooted in Thai culture, with an intrinsic sense
of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’,
our spirit embodies freedom, movement, and harmony. We believe every journey
should leave a lasting impression — for our guests and for our people.
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Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.
To serve the needs of
the business, our guests and our colleagues by managing the effectiveness of
the day-to-day Front Office operation, maximising sales, revenue & profit
growth, and by being a key point of contact for guest interaction in
the hotel.
At Anantara, we are proud to represent our hotel and our
country to guests from all over the world. We treat our guests and our
colleagues with respect, and work hard together to deliver the highest quality
of service to all.
Planning and Organising:
- Participate
in preparation of the hotel's strategic and marketing plans.
Prepare the Front Office team budget. - Plan and implement training plans
for all Front Office employees. Conduct regular associate training, and monitor
its success. This will involve training in both IT systems and guest-service
procedures. - Maintain full knowledge of the Property Management and Call
Centre computer systems.
Operations
- Supervise
the functioning of all departmental employees, facilities, sales and costs,
to ensure maximum departmental profit is achieved. - Take personal
responsibility for maximizing quality levels of product and service, and guest
satisfaction. - Remain accountable for all elements of the department
operations. - Ensure that all Standard Operating Procedures are
being adhered to, by training all staff and monitoring their performance.
Continue to capture best current practice in new LSOPs relating to front office
operation. - Drive the implementation of all sales and promotional
programmes of the hotel. Take personal responsibility for driving Upselling
within the property. - Monitor daily arrivals and action as appropriate
for any VIP or special request.
Liaise with housekeeping, room service and guest relations where necessary
to complete the action. - Develop and maintain a motivational working
environment within the department. - Provide coaching and counseling,
support and guidance to the associates as required. - Ensure associates
are up-to-date with current information and data of the hotel product, including
room types, rates, relative features and facilities, food and beverage outlets
& promotion, spa and health club, and other services
and facilities. - Conduct regular room and floor inspections to ensure
quality standards, complete necessary Engineering Job Order or housekeeping
cleaning requests and monitor
the results.
Administration
- Establish and maintain
effective employee relations. - Liaise with HR in all employee matters
including interviewing and hiring, employee orientation, performance appraisals,
coaching, counselling, and dismissal if necessary to ensure appropriate staffing
and productivity. - Control payroll and business expenses of
the department. - Liaise with the Accounting Department for accounting
and auditing related front office procedures, reports and operational problems
and payments of commission. - Assist the Accounting Department
in collecting outstanding, especially bills from tour leaders, local
representative of operator and local agencies. - Provide assistance
to local representatives of tour operators and travel agencies.
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