Job Location:
Anantara The Palm Dubai
Resort


Anantara Hotels & Resorts is a global luxury
hotel and resort brand rooted in Thai culture, with an intrinsic sense
of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’,
our spirit embodies freedom, movement, and harmony. We believe every journey
should leave a lasting impression — for our guests and for our people.
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Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.
KEY DUTIES
AND RESPONSIBILITIES
Anantara The Palm employees always find new ways
to look after the business, their guests, and their colleagues. Within this,
the key responsibilities for this position are:
- Communicate with
the team to identify areas for improvement and develop and implement continuous
improvement programs. - Ensure all staff clearly understand their
responsibilities and job descriptions. - Ensure all reports submitted
to Operations and other relevant stakeholders are accurate
and concise. - Provide the team with a clear understanding of spa costs
and expenses, including petty cash expenditures, product usage, and other
operational costs. - Conduct disciplinary actions as required, accurately
documenting verbal and written warnings for policy and procedure
violations. - Conduct weekly meetings with all staff to discuss revenue
performance, operational challenges, sales techniques, quality of work, training
needs, and any other relevant matters. - Organize upselling training
programs, spa promotion initiatives, and training for the team. - Monitor
retail and spa service displays within the spa and public
areas. - Maintain overall quality standards and ensure compliance
with company requirements. - Evaluate, coach, and guide spa staff
to improve their skills and performance. - Work closely with the hotel
to ensure spa and hotel activities are effectively
coordinated. - Collaborate with others to achieve common goals, perform
effectively as both a team leader and team member, and promote teamwork within
the organization. - Ensure a positive working environment and support
staff welfare within the spa. - Maintain a thorough understanding of
and adhere to all company policies and procedures. - Maintain a thorough
understanding of and adhere to company policies relating to fire safety,
hygiene, health,
and safety.
Qualifications
- Bachelor’s
degree in business and/or Hospitality Management - At Least 5 years'
experience in hospitality industry, in luxury resorts or hotels in
the UAE - Previous Managerial experience in a professional Spa setting
- Keen on P&L and selling skill
- Ability to make
decisions - International work experience
is preferred.
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