Guest Service Supervisor

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

Job Description

The
Guest Service Supervisor position is required to strengthen Front Office
operations and ensure consistent delivery of service standards. The role
will supervise daily Guest Service Agent operations, handle guest concerns
and service recovery, support smooth shift management, and assist the Front
Office management team in coaching associates, improving operational efficiency,
and enhancing overall guest satisfaction.

Qualifications

•
Diploma or Bachelor's Degree in Hospitality Management, Hotel Management,
or a related field
• Minimum 2 years of experience in Front Office, Guest
Services, or a similar role within the hospitality industry
• Previous
supervisory experience is preferred
• Strong communication
and interpersonal skills
• Good problem-solving and guest complaint
handling abilities
• Experience with Front Office systems and hotel
management software
• Good command of English, both written and spoken />• Ability to lead, coach, and motivate team members
• Service-oriented
with a positive attitude and professional appearance

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