Duty Manager

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

Key
Responsibilities

• Anticipate guest needs, and handle guest
  inquiries in a helpful and attentive manner.
• To have a complete
  knowledge of the hotel product, including room types, rates, relative features
  and facilities, food and beverage outlets and promotions, spa and health club,
  and other Minor Hotel properties.
• Oversee the service and attitude
  with which our guest service is being delivered, and ensure it meets the highest
  standard of Minor Hotels at all times.
• Take personal responsibility
  for ensuring all issues pertaining to guest satisfaction are met and that follow
  up is completed on a timely basis.
• Proactive and innovative, suggesting
  alternatives that meet guest needs in enjoying their Minor Hotel
  experience.
• Develop a close and harmonious working relationship with all
  hotel departments.
• Conduct daily shift briefings/meeting’s and pass
  on all information
  to team-members.

Qualifications

• Degree
  in Hospitality Management or similar
• Work experience in Middle East in
  a 4-5 star hotels
• Work experience in supervisory roles in Front
  Office
• Excellent command of English language (both Oral
  and Written).
• Arabic language will be an advantage
• Knowledge
  of the OPERA Cloud system
• Highly organized, career and result oriented
  with the ability to be flexible with hours, days off, assignment and additional
  duties.
• Must be able to work well under pressure in a fast paced
  and constantly changing environment.
  

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