Food & Beverage Attendant

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

WHY THIS JOB
EXISTS

To serve the needs of the business, our guests and our
colleagues by prompt and courteous service delivery to all guests, as
a Hospitality Ambassador for the hotel.

All members of the Food &
Beverage Department are responsible for ensuring that visitors to the hotel
are delighted by the quality, creativity and variety of our food and beverage
offerings. Within that, the server is one of the most important positions
for influencing guest satisfaction.

It is crucial that all associates extend service in a professional, friendly,
courteous, efficient and timely fashion.

At Anantara, we are proud
to represent our hotel and our country to guests from all over the world.
We treat our guests and our colleagues with respect, and work hard together
to deliver the highest quality of service to all.

KEY DUTIES
AND RESPONSIBILITIES

Please note that this is not an exhaustive list
of everything that needs to be done. Anantara employees always find new ways
to look after the business, their guests, and their colleagues. Within this,
the key responsibilities for this position are:

• To work as a team
  with colleagues in all departments, to ensure timely service and a smooth
  running operation.
• To understand and adhere to all hotel policies
  and Standard Operating Procedures with regard to guest service, how to run
  the operation, and personal discipline and grooming.
• Check out with your
  Supervisor before leaving your station or the floor for any reason
• To
  have a full knowledge of the services and facilities provided by the hotel
  in order to answer any questions the guests may have.
• Follow all safety
  policies to ensure a safe work area
• Follow all reasonable work-related
  requests made by a Manager or Supervisor which may be outside your normal job
  activities, to achieve complete guest satisfaction and service throughout
  the Hotel
• Maintain your station in accordance with standards at all
  times
• Develop a complete knowledge of menus
• Learn and correctly
  use the Point of Sale equipment and follow procedures
• To maintain strict
  security measures when entering guest rooms, to maintain the privacy rights
  of our guests.
• Actively participate in all training meetings,
  to continually develop professional skills and increase guest
  satisfaction.
• Check corridors for trays when returning from taking
  orders (Room Service)
• Clean and break down trays in dish area, watching
  for condiments, salt, pepper, sugars, salt & pepper,
  etc.

HOW YOU CAN SUCCEED IN THIS ROLE

Within
Anantara, the top-performing people who do this job always demonstrate
the following attitude:

Working with Others:

• They always
  try to anticipate and exceed the needs of customers and colleagues
• They
  use their own initiative and good judgement to solve problems in a calm
  and efficient way
• They enjoy working with others to achieve common
  goals. They volunteer as required to ensure the success of the team
• They
  act with personal professionalism and integrity at all
  times

Taking Responsibility:

• They always conduct
  business honestly and fairly.
  
  They keep sensitive information confidential.
• They can prioritise their
  workload effectively and be organised and structured at work
• They
  manages their time and pay attention to detail. They know their jobs, and
  are able to work without close supervision.
• They display a positive
  attitude, even under pressure. They personally check their work to ensure its
  accuracy.

Delivering Results:

• They are committed
  to meeting and exceeding all performance standards
• They constantly look
  to develop their own professional skills and abilities
• They perform job
  tasks in line with established policies and procedures
• They always try
  to provide a top-quality experience to all our guests.

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