Job Location:
Anantara The Palm Dubai
Resort


Anantara Hotels & Resorts is a global luxury
hotel and resort brand rooted in Thai culture, with an intrinsic sense
of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’,
our spirit embodies freedom, movement, and harmony. We believe every journey
should leave a lasting impression — for our guests and for our people.
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Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.
Key Duties &
Responsibilities
Anantara The Palm team members always find new ways
to look after the business, their guests, and their colleagues. Within this,
the key responsibilities for this position are:
- Assist the Front
Office Manager in overseeing daily Front Office operations, ensuring exceptional
guest service and smooth departmental performance. - Supervise, coach,
and develop Front Office team members through training, performance monitoring,
and ongoing support. - Ensure compliance with hotel standards, policies,
and Standard Operating Procedures (SOPs). - Monitor daily arrivals,
departures, VIPs, special requests, and guest preferences to deliver
personalized guest experiences. - Handle guest complaints and service
recovery promptly, ensuring timely resolution and high guest
satisfaction. - Maximize departmental performance by monitoring service
quality, operational efficiency, costs, and upselling
opportunities. - Coordinate with Housekeeping, Reservations, Finance, Food
& Beverage, Guest Relations, and other departments to ensure seamless
operations. - Maintain thorough knowledge of the Property Management
System (PMS), hotel facilities, room categories, promotions, and resort
services. - Prepare shift handovers, operational reports, and communicate
any incidents, guest feedback, or operational issues
to management. - Support departmental administration, including budget
monitoring, audits, and operational reporting. - Act as the shift leader,
assuming responsibility for Front Office operations during the absence of
the Front Office Manager or Night Manager. - Foster a positive team
culture while ensuring compliance with company policies, health, safety,
and security procedures.
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