Assistant Spa Manager

Founded in 2001 in Thailand, we have since expanded across the world,
welcoming guests in some of the world’s most captivating locales — from pristine
beaches and private islands to ancient sites and vibrant metropolises. If
you are driven by a passion for generosity, warmth and heartfelt hospitality,
Anantara offers a career without limits.

Spa
Operation:

1.1 Check opening procedure details for morning shift
and closing procedure detail for evening shift by using checklist.

1.2
To ensure all staff are ready to work 15 minutes before scheduled time.

1.3 To check all maintenance in the spa locations, make work order if necessary
and inform to Spa Manager for further follow up.

Check reservation book
and co-ordinate effective break times for rest, lunch style="font-size:14px">and dinner.
Insure the receptionist up dates
foreign exchange rates, hotel occupancy no later
than 8.30 am.
To make sure the areas look clean and neat. In charge
as a Receptionist if necessary in emergencies, such as: Answer any call within
three rings and make sure to hold the first call if another call come in white
alone.

To answer all guest questions regarding spa offerings, appointment availability,
length and cost of treatment. To schedule appointment in such a way that staff
is available to handle all bookings or work with other spas to have staff sent
in for assistance. To politely confirm name, treatment appointment time,
and cancellation policy to all guests before ending phone
conversations.

Interact with guest, including but
not limited:

Dealing with guest complaints. Conducting spa tours.
Training, assisting, and supporting FO staff in spa related matter.

Assisting spa promotions. Assisting journalist and photo shoots. Assisting
with travel agent site inspections.

To ensure the up selling of treatments
and retail in the spa.

Administration:

To handling production
and retail weekly inventory order.

To do report preparation,
including:

Staff attendance: sick leave, holidays, vacations, paid
holidays, pregnancy leave, etc. Guest comments. Petty cash report and meal
coupon. Weekly report.

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