Location Overview
Join our team in Janu Tokyo. Janu Tokyo is
the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an
area alive with creativity, exceptional bars, eateries and an affecting energy
that inspires new kinds of joy.With 122 guest rooms, eight dining
and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides
a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods
of Roppongi and Toranomon.
Role
We
are seeking an experienced and passionate and highly motivated Duty
Manager to join Janu Tokyo. This role is ideal for a dynamic hospitality
professional who thrives in a modern luxury environment and is committed
to delivering exceptional guest experiences.
As Duty Manager you will oversee daily front‑of‑house operations and ensure
service excellence and support the Front Office leadership team and act as
the hotel’s key operational contact during your shift. You will play a vital
role in maintaining Janu’s elevated service standards and guiding and developing
the front desk team and creating an atmosphere that reflects Janu’s spirit
of connection and energy and contemporary luxury.
Responsibilities
- Oversee
daily Front Desk operations to ensure seamless check‑in and check‑out and guest
services and overall service flow in accordance with Janu standards
- Act as the primary operational leader during assigned
shifts and ensure smooth coordination between
departments - Support and mentor and supervise the Front Desk
team to maintain high service quality and productivity and guest satisfaction
- Handle guest inquiries and special requests and feedback
and complaints with professionalism and effective resolution
- Ensure accurate cash handling and billing procedures
and compliance with hotel policies - Assist with training
and coaching and performance development of Front Desk agents and supervisors
and shift leaders - Oversee shift scheduling and basic
labour management and daily staffing adjustments
- Collaborate with Housekeeping and Engineering and F&B
and other departments to ensure operational harmony and timely guest service
- Respond to emergency situations and ensure guest and staff
safety in accordance with hotel protocols - Support
the implementation of new service initiatives and guest experience enhancements
and operational improvements
Requirements
- Minimum 6
years of practical experience as a front desk agent or similar
role - Minimum 3 year of practical experience in a luxury
hotel environment - Practical experience as a duty
manager - Practical experience as a sub-leader such
as supervisor or team leader - Basic knowledge of labour
management and practical experience in shift
scheduling - Excellent leadership and communication
skills - Advanced business-level English proficiency (CEFR C1
or higher) - Advanced business-level Japanese proficiency
(CEFR C1 or higher) - Advanced operational skills in hotel
systems such as Opera, HotSOS and Alice
*Candidates with exceptional
experience or skills may be considered even if they do not meet every
point
Benefits
At
Janu, our people are at the heart of everything we do. We offer a comprehensive
benefits package designed to support your wellbeing, lifestyle, and professional
growth.
- Employee benefits at Aman and Janu
properties - Employee benefits at hotels and facilities
operated by the group company - Access to the special
privilege program - Birthday celebration cake
voucher - Access to the employee canteen at preferential
rates with a separate meal allowance provided - Membership
in an external employee welfare and benefits
service - Transportation allowance provided in accordance
with company policy - Locker and uniform
provided - Participation in the employee association
including social events and sports club
subsidies - Comprehensive social insurance
coverage - Medical checkups upon joining and regular health
examinations
Join the Janu
journey
At Janu Tokyo, hospitality is more than service. It is about
creating moments that energise, connect, and resonate. If you thrive in a modern
luxury environment where every detail matters and every interaction carries
meaning, we invite you to bring your experience, warmth, and individuality
to our team.
Join us and help shape the future of contemporary luxury hospitality.
