Location Overview
Join our team in Janu Tokyo. Janu Tokyo is
the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an
area alive with creativity, exceptional bars, eateries and an affecting energy
that inspires new kinds of joy.With 122 guest rooms, eight dining
and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides
a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods
of Roppongi
and Toranomon.
Role
We
are seeking an experienced and service-driven Learning&Development
Manager to join Janu Tokyo. This role is suited for a hospitality
professional who thrives in a dynamic luxury environment and brings both
operational strength and a genuine passion for people development
and personalised service.
Your job is to nurture a culture of continuous learning that supports Janu’s
vibrant style and service philosophy. You will lead all learning and development
initiatives, ensuring training enhances both employees’ growth and guests’
experience while maintaining the warmth, creativity and excellence that define
Janu. This role is about inspiring people every day, strengthening team
capability and working closely with all departments to build confident, skilled,
and engaged colleagues.
Responsibilities
- Ensure
all learning&development programs align with Janu, Aman and local
standards - Design and deliver training that supports
exceptional guest service and operational excellence - Lead
onboarding and orientation programs for new
colleagues - Oversee daily learning operations, training
schedules and program delivery - Coach, mentor, and support
leaders in developing their teams - Identify training needs
through performance insights and operational
feedback - Partner with HR and department heads to create
effective development plans - Support leadership development
and succession planning initiatives - Maintain compliance
training related to safety, service standards and company
policies - Develop and update training materials, SOP
learning tools and development frameworks - Track training
progress, maintain accurate records, and prepare
reports - Build a strong learning culture where curiosity,
growth, and service excellence are encouraged
Requirements
- Minimum
10 years of practical experience in Learning & Development, Training
or Human Resources - Minimum 5 years of practical experience
in a luxury hotel environment - Experience designing
and delivering training programs and development
initiatives - Practical experience as
a manager - Practical knowledge of labour management
and practical experience in shift scheduling - Excellent
leadership and communication skills - Advanced business-level
English proficiency (CEFR C1 or higher) - Advanced
business-level Japanese proficiency (CEFR C1
or higher) - Advanced PC skills including MS Office
and typing
*Candidates with exceptional experience or skills may
be considered even if they do not meet every
point
Benefits
At Janu, our people
are at the heart of everything we do. We offer a comprehensive benefits package
designed to support your wellbeing, lifestyle, and professional
growth.
- Employee benefits at Aman and Janu
properties - Employee benefits at hotels and facilities
operated by the group company - Access to the special
privilege program - Birthday celebration cake
voucher - Access to the employee canteen at preferential
rates with a separate meal allowance provided - Membership
in an external employee welfare and benefits
service - Transportation allowance provided in accordance
with company policy - Locker and uniform
provided - Participation in the employee association
including social events and sports club
subsidies - Comprehensive social insurance
coverage - Medical checkups upon joining and regular health
examinations
Join the Janu
journey
At Janu Tokyo, hospitality is more than service. It is about
creating moments that energise, connect, and resonate.
If you thrive in a modern luxury environment where every detail matters
and every interaction carries meaning, we invite you to bring your experience,
warmth, and individuality to our team. Join us and help shape the future
of contemporary luxury hospitality.
