Wellness Membership Staff - Janu Tokyo

Location Overview
Join our team in Janu Tokyo. Janu Tokyo is
the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an
area alive with creativity, exceptional bars, eateries and an affecting energy
that inspires new kinds of joy.With 122 guest rooms, eight dining
and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides
a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods
of Roppongi and Toranomon.

Role

We
are seeking an experienced, passionate, and highly motivated Wellness
Membership Staff to join Janu Tokyo. This role is ideal for a dynamic
hospitality professional who thrives in a modern luxury environment and
is committed to delivering exceptional membership experiences.

As a Membership Staff member, you will play a key role in fostering meaningful
relationships with members, ensuring seamless service, and creating an elevated
wellness journey that reflects Janu’s spirit of connection, energy
and contemporary luxury. You will contribute to shaping memorable experiences
while supporting smooth daily operations within the wellness
environment.

Responsibilities

• Prepare
  and deliver warm, intuitive and personalised service that enhances the member
  experience
• Serve as a key point of contact for wellness
  members, responding to inquiries and providing attentive
  support
• Build strong relationships with members
  to understand preferences and anticipate individual
  needs
• Support membership operations including
  registrations, renewals, bookings and administrative
  processes
• Coordinate wellness reservations, schedules
  and experiences to ensure smooth daily operations
• Maintain
  accurate member records and assist with membership-related documentation
  and reporting
• Collaborate closely with wellness teams
  and other departments to provide a seamless luxury
  experience
• Handle member feedback, requests and concerns
  with professionalism, care and discretion
• Assist
  in promoting wellness programs, seasonal offerings and exclusive member
  experiences
• Support onboarding, orientation and guidance
  for new members to ensure a welcoming and personalised
  journey

Requirements

• Minimum 3 years
  of practical experience in membership services or similar
  roles
• Excellent communication
  skills
• Conversational-level English proficiency (CEFR A2
  or higher)
• Advanced business-level Japanese proficiency
  (CEFR C1 or higher)
• Basic PC skills including MS Office
  and typing
  *Candidates with exceptional experience or skills may
  be considered even if they do not meet every point

Benefits
At Janu, our people are at the heart
of everything we do. We offer a comprehensive benefits package designed
to support your wellbeing, lifestyle, and professional
growth.

• Employee benefits at Aman and Janu
  properties
• Employee benefits at hotels and facilities
  operated by the group company
• Access to the special
  privilege program
• Birthday celebration cake
  voucher
• Access to the employee canteen at preferential
  rates with a separate meal allowance provided
• Membership
  in an external employee welfare and benefits
  service
• Transportation allowance provided in accordance
  with company policy
• Locker and uniform
  provided
• Participation in the employee association
  including social events and sports club
  subsidies
• Comprehensive social insurance
  coverage
• Medical checkups upon joining and regular health
  examinations

Join the Janu
journey
At Janu Tokyo, hospitality is more than service. It is about
creating moments that energise, connect, and resonate. If you thrive in a modern
luxury environment where every detail matters and every interaction carries
meaning, we invite you to bring your experience, warmth, and individuality
to our team.

Join us and help shape the future of contemporary luxury hospitality.