Location Overview
Join our team in Janu Tokyo. Janu Tokyo is
the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an
area alive with creativity, exceptional bars, eateries and an affecting energy
that inspires new kinds of joy.With 122 guest rooms, eight dining
and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides
a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods
of Roppongi and Toranomon.
Role
We
are seeking an experienced and service driven Chief Concierge to join
Janu Tokyo. This role is suited for a hospitality professional who thrives in
a dynamic luxury environment and who brings both operational strength and
a genuine passion for personalised service.
Reporting to the Rooms leadership team, and lead the Concierge function, setting
the tone for what memorable guest experiences look and feel like at Janu. Here,
every encounter matters, you will help make sure they feel genuine
and effortless, but always special. You will run the show for daily concierge
operations. That means making sure every guest feels looked after, every detail
is coordinated, and your team is aiming higher every day. You will build real
relationships, set the pace, and inspire your team to deliver service that feels
personal and joyful.
Responsibilities
- Give every
guest that signature Janu welcome, always meeting Janu’s high
standards - Make sure every guest interaction feels warm,
connected, and true to Janu’s spirit - Lead, organize,
and supervise the Concierge desk so everything runs
smoothly - Offer personalised recommendations, handle VIPs,
long-stay guests, and make special arrangements - Take care
of guest requests such as restaurants, transport, local events, cultural
experiences, you name it - Lead by example, coaching
and motivating your team on the floor - Work closely
with Rooms, F&B, Guest Relations, and outside partners to make every guest
journey seamless - Keep an eye on service quality, response
times, guest satisfaction and keep pushing for better - Stay
on top of records and communication using all hotel
systems - Keep the Concierge desk organised, ready,
and looking sharp at all times - Follow company policies,
safety guidelines, and all operational procedures - Help
with training and developing Concierge team members - Bring
fresh ideas for guest engagement, innovation,
and efficiency
Requirements
- Minimum 10 years
of practical experience as a concierge or similar
role - Minimum 5 years of practical experience in a luxury
hotel environment - Practical experience as
a manager - Practical knowledge of labour management
and practical experience in shift scheduling - Excellent
leadership and communication skills - Advanced business-level
English proficiency (CEFR C1 or higher) - Advanced
business-level Japanese proficiency (CEFR C1
or higher) - Advanced operational skills in hotel systems
such as Opera, HotSOS, and Alice - Advanced PC skills
including MS Office and typing
*Candidates with exceptional experience
or skills may be considered even if they do not meet every
point
Benefits
At Janu, our people
are at the heart of everything we do. We offer a comprehensive benefits package
designed to support your wellbeing, lifestyle, and professional
growth.
- Employee benefits at Aman and Janu
properties - Employee benefits at hotels and facilities
operated by the group company - Access to the special
privilege program - Birthday celebration cake
voucher - Access to the employee canteen at preferential
rates with a separate meal allowance provided - Membership
in an external employee welfare and benefits
service - Transportation allowance provided in accordance
with company policy - Locker and uniform
provided - Participation in the employee association
including social events and sports club
subsidies - Comprehensive social insurance
coverage - Medical checkups upon joining and regular health
examinations
Join the Janu
journey
At Janu Tokyo, hospitality is more than service.
It is about creating moments that energise, connect, and resonate. If you thrive
in a modern luxury environment where every detail matters and every interaction
carries meaning, we invite you to bring your experience, warmth,
and individuality to our team. Join us and help shape the future of contemporary
luxury hospitality.
