Destination Sales Manager

JOB SUMMARY

The Destination Sales Manager (DSM) works collaboratively with off-property
sales channels (i.e. Sales Office, Area Sales, EST) to ensure the property needs
are being achieved and the sales efforts are complementary, not duplicative.
Provides property support by coordinating and executing site inspections/visits
for off-property sales managers. Pulls through business and achieves revenue
goals for all opportunities booking through the Sales Office. Implements
the brand's service strategy and applicable brand initiatives in all aspects
of the sales process and drives customer loyalty by delivering service
excellence throughout each customer experience.

CANDIDATE
PROFILE

Education and Experience

Required:

• High school diploma or GED; 4
years experience in the sales and marketing, guest services, front desk,
or related professional area.

OR

• 2-year degree from
an accredited university in Business Administration, Marketing, Hotel
and Restaurant Management, or related major; 2 years experience in the sales
and marketing or related professional area.

Preferred:

• Large group sales experience.

CORE WORK ACTIVITIES

s and Marketing
Responsibilities

• Works collaboratively with off-property sales
channels (i.e.

Sales Office, Area Sales, EST) to ensure the property needs are being achieved
and the sales efforts are complementary, not duplicative.

• Pulls through
business and achieves revenue goals for all opportunities booking through
the Sales Office.

• Up-sells products and services, with the ability
to bring the sale to closure.

• Engages in proactive selling of all
of facilities (i.e. Spa, Golf, Restaurants) to all of leisure guests as well
as group planners.

• Assists with selling, implementation
and follow-through of group sales promotions.

• Assists
with recommendations to Sales Office and Area Sales associates regarding
the potential to reallocate function space as needed.

• Builds
and strengthens relationships with existing and new customers to enable future
bookings.

• Attends and facilitates pre-planning visits to ensure
customer communication is consistent.

• Handles event planning aspects
prior to the business turning over for business booked in advance (> 3 years
out).

• Coordinates and plans all FAM trips and in-market customer
events.

• Assists in providing accurate, complete and effective turnover
to Event Management.

• Attends pre- and post-convention meetings
to understand group needs, obtain feedback on quality of product (e.g., rooms,
meeting facilities and equipment, food and beverage), service levels and overall
satisfaction.

• Implements the brand's service strategy and applicable
brand initiatives in all aspects of the sales process and drives customer
loyalty by delivering service excellence throughout each customer experience

Site it Responsibilities

·
Coordinates and executes all group site inspections/visits at the hotel
for remote sales offices.

• Partners with account/selling manager
to develop creative aspects of site visit.

• Gathers all important
customer data from account/selling manager in order to plan appropriately (e.g.
customers goals, specific needs, key account info, etc.).

• Greets site
clients and escorts overnight guests to their rooms.

• Acts as Personal
Concierge to client while on site to help coordinate any special requests.

• Assists with all transportation requests for sites and ensure client is met
upon arrival.

• Prepares all sales and operational staff for upcoming
site inspections.

• Attends other department stand up meetings to discuss
upcoming sites.

• Sets quality standards for all site inspections.

• Responsible for developing group site standards and pricing guidelines
in order to control expenses and allow for accurate projecting.

•
Understands competitor’s strengths and weaknesses in order to differentiate
Marriott from the competition during the site visit.

• Understands
the overall market (i.e. competition, economic trends, seasonability, supply
and demand, etc.) and implements appropriate sell.

• Provides expert
knowledge on local destination (i.e. local attractions, events, etc.).

•
Grows business of existing accounts by soliciting them for future open years
while onsite.

• Tracks bookings and leads generated from site visits.

Providing Exceptional Customer Service

•
Entertains customers by showing them the property and key locations surrounding
the property.

• Provides after-hours entertaining for customers.

•
Works with Marriott Guestware Program Manager to check for reward member status
and any special needs of client.

• Coordinates and delivers amenities
and welcome note to guest rooms.

• Ensures timely communication with all
relevant remote sales offices.

• Partners with Event Management and/or
Operations in providing a customer experience that exceeds the customer’s
expectations.

• Participates in and practices daily service basics of
the brand (i.e. MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics).

• Executes exemplary customer service to drive customer satisfaction
and loyalty by assisting the customer and ensuring their satisfaction before
and during their program/event.

• Serves the customer by understanding
their needs and recommending the appropriate features and services that best
meet their needs and exceed their expectations, while building a relationship
and loyalty to Marriott.

• Gains understanding of the hotel’s primary
target customer and service expectations; serves the customer by understanding
their business, business issues and concerns, to offer better business solution
both prior to, and during the program/event.

• Executes and supports
Marriott’s Customer Service Standards and hotel’s Brand Standards.

•
Performs other duties, as assigned, to meet business needs.