Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will supervise and guide
your team members closely, ensuring the service sequence is flawless and goes
beyond guest expectations. As a Lead Server, you’re not just creating
unforgettable dining moments – you’re spreading the light and warmth
of hospitality by delivering memorable experiences that make the stay for every
guest.
At Hilton, our core values define what it takes to succeed here
and guide the qualities we look for in every team member:
A passion
for spreading the light and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- High school diploma
or equivalent; proven experience in a similar role. - Excellent
communication, grooming, and interpersonal skills - Fluent in English;
additional languages are an advantage - Friendly, professional,
and guest-focused - Able to work flexible shifts
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- High school diploma
or equivalent; proven experience in a similar role. - Excellent
communication, grooming, and interpersonal skills - Fluent in English;
additional languages are an advantage - Friendly, professional,
and guest-focused - Able to work flexible shifts
At Hilton,
our core values define what it takes to succeed here and guide the qualities
we look for in every team member:
A passion for spreading the light
and warmth of Hospitality. Acting
with Integrity and always doing the right thing.
Inspiring others through Leadership. A belief
that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
- High school diploma
or equivalent; proven experience in a similar role. - Excellent
communication, grooming, and interpersonal skills - Fluent in English;
additional languages are an advantage - Friendly, professional,
and guest-focused - Able to work flexible shifts
Here’s
what you’ll do during a typical day:
-
style="margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm; vertical-align:
baseline;">Follow the hotel's standard operating procedures, service policies,
and techniques to deliver a luxury dining experience. -
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overflow-wrap: break-word; user-select: text; vertical-align: baseline;">Greet
guests warmly, present menus, and provide detailed explanations of menu and
buffet items, making recommendations as needed. -
class="paragraph" paraid="1130297814"
paraeid="{0575c5f9-f4ad-422d-8ac0-e8a6b2f0d068}{204}"
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baseline;">Take accurate food and beverage orders and communicate
them effectively to the kitchen and bar. -
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baseline;">Ensure timely service of food and beverages, following
proper sequence and etiquette. -
paraid="1827563041" paraeid="{0575c5f9-f4ad-422d-8ac0-e8a6b2f0d068}{216}"
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baseline;">Anticipate guest needs, offering refills and replenishments promptly
(e.g., water, bread, condiments). -
paraid="282130995" paraeid="{0575c5f9-f4ad-422d-8ac0-e8a6b2f0d068}{222}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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overflow-wrap: break-word; user-select: text; vertical-align:
baseline;">Assist guests with seating, providing personalized service,
and accommodating special requests. -
paraid="1008415717" paraeid="{0575c5f9-f4ad-422d-8ac0-e8a6b2f0d068}{228}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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overflow-wrap: break-word; user-select: text; vertical-align: baseline;">Address
guest inquiries and resolve any concerns promptly, ensuring a seamless
experience. -
paraeid="{0575c5f9-f4ad-422d-8ac0-e8a6b2f0d068}{234}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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overflow-wrap: break-word; user-select: text; vertical-align: baseline;">Handle
guest complaints professionally and escalate issues to the supervisor or manager
when necessary. -
paraeid="{0575c5f9-f4ad-422d-8ac0-e8a6b2f0d068}{240}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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overflow-wrap: break-word; user-select: text; vertical-align: baseline;">Possess
thorough knowledge of the restaurant’s and menu, including
ingredients, preparation methods, and allergens. -
class="paragraph" paraid="1677323543"
paraeid="{0575c5f9-f4ad-422d-8ac0-e8a6b2f0d068}{246}"
style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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overflow-wrap: break-word; user-select: text; vertical-align: baseline;">Upsell
and recommend menu items, pairing food with appropriate wine or
beverages to enhance the dining experience. -
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paraeid="{0575c5f9-f4ad-422d-8ac0-e8a6b2f0d068}{252}"
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overflow-wrap: break-word; user-select: text; vertical-align:
baseline;">Understand the coordination between the kitchen and restaurant,
ensuring smooth service flow. -
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style="-webkit-tap-highlight-color: transparent; -webkit-user-drag: none;
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overflow-wrap: break-word; user-select: text; vertical-align:
baseline;">Maintain awareness of daily specials, promotions, and upcoming
events.
