Exceptional Hospitality Starts with You
Picture
yourself brightening someone’s day. When you join our Hotels team, that’s
exactly what you’ll do every time you come to work! You will greet guests with
a smile and ensure they feel valued from the moment they walk in. As
an Server, you’re not just making guests feel at home – you’re
spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
At Hilton, our core values
define what it takes to succeed here and guide the qualities we look for
in every team member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
At Hilton, our core values define what
it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
At Hilton, our core values define what
it takes to succeed here and guide the qualities we look for in every team
member:
A passion for spreading the light and warmth
of Hospitality. Acting with Integrity
and always doing the right thing. Inspiring others through
Leadership.
A belief that Teamwork drives the best outcomes. A sense
of Ownership and accountability. And a focus on
the Now, bringing urgency and discipline to every moment,
knowing it can make a lasting impact.
In addition, this role requires
the following minimum qualifications:
Here’s what you’ll do during a typical
day:
Follow the hotel's
standard operating procedures, service policies, and techniques to deliver
a luxury dining experience.
Greet guests warmly,
present menus, and provide detailed explanations of menu and
buffet items, making recommendations
as needed.
Take accurate food and beverage orders and communicate
them effectively to the kitchen
and bar.
Anticipate guest needs,
offering refills and replenishments promptly.
Assist guests
with seating, providing personalised service, and accommodating special
requests.
Address guest inquiries
and resolve any concerns promptly, ensuring a seamless
experience.
Handle guest complaints
professionally and escalate issues to the supervisor or manager when
necessary.
Possess thorough
knowledge of the restaurant’s menu, including ingredients, preparation methods,
and allergens.
Upsell and recommend
menu items, pairing food with appropriate wine or beverages to enhance
the dining experience.
Understand
the coordination between the kitchen and restaurant, ensuring smooth service
flow.
